Procurement Agent I

Requisition ID
2020-107262
Employment Type
Full Time
Department
Supply & Service Resource Management
Hours / Pay Period
80
Shift
Day
Standard Hours
1
Facility / Process Level : Name
CSH System Office Support Ctrs
Location
AR-CONWAY

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.

 

Provide end-user support for MBO’s and vendors via inbound, outbound calls and emails.  Support and facilitate accurate purchase orders to the vendor community through Lawson software and provide updates which have filtered back through various means of communication and technology.

 

 

Responsibilities

 

  • Handle inbound and outbound inquiries in accordance to the department’s service level expectations.
  • Manage the Lawson dashboard ensuring all order exceptions and phone in orders are handled same day
  • Actively participate in Quality Monitoring review sessions and meet standards set forth
  • Communicate with the MBO’s and vendors on the status of inquiries
  • Utilize the Remedy ticket system to capture all pertinent information on all calls.
  • Update Purchase Orders with information provided by vendors pertaining to pricing, delivery and item status.
  • Process rush orders as required with vendors for MBO’s via phone
  • Complete email inquiries from MBO’s and vendors
  • Adhere to schedule and monitor call work codes closely
  • Meet department productivity standards while working as a team player
  • Perform other duties as assigned

Qualifications

Education / Accreditation / Licenses (required & preferred):

  • High school diploma or equivalent
Associates degree preferred
 

Experience (required and preferred):

 

  • Two years’ experience in healthcare environment.
  • Two years’ experience in a call center/customer service center, purchasing/procurement
  • Purchasing/Procurement background preferred.
  • Strong communication skills, both written and verbal.
  • Problem solving skills.
  • General knowledge of customer service processes and computer support tools.
  • Experience with large multi-level organizations and the ability to work effectively in geographically diverse environment.
  • Commitment to the mission and vision of Supply Chain and CHI overall.
 

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