Division Director - Transfer Center

Requisition ID
Employment Type
Full Time
Patient Placement
Hours Per Pay Period
CHI Baylor St. Luke's Medical Center
Standard Hours
Work Schedule
8 Hour


CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.



















This position will provide centralized oversight for transfer activities and bed placement. The Director is responsible for working closely with all CHI facilities, medical staff, administrators, department heads and nursing staff to effectively direct patient ED/IP transfers and Direct Admissions from non-CHI as well as CHI facilities, including transport and other Call Center activities. The Director is responsible for leading and managing all members of the Transfer Center/Bed Placement team.

















1. Provides leadership, management and administration of all aspects of the CHI Transfer Center to ensure accomplishment of organizational mission and objectives
2. Performs outreach to area facilities
3. Is responsible for day to day operations of the Transfer Center and Bed Placement
4. Assures quality communications by developing communications standards, protocols, policies and procedures
5. Is responsible for developing relationships that will enhance public and private access to the CHI hospitals, services, physicians, health care professionals and their affiliates
6. Hires and maintains appropriate staffing levels and utilization of personnel; insures the highest quality of professional skill through training, development and performance evaluations
7. Reports either verbally and/or in writing, any act of professional conduct that could be potentially harmful to the health and well-being of a patient; submits copies of new and updated clinical protocols and algorithms for review and approval.
8. Assists with development of capital/operational budget, strategic planning, customer relations, marketing and outreach activities on behalf of CHI and the transfer center
9. Initiates communication with others to be pro-active in problem resolution
10. Is assertive and responsible in developing and maintaining high levels of team performance.
11. Communicates information to and from staff and maintains a positive communication style
12. Collaborates with management, physicians, patients, and co-workers to promote effective teamwork and problem- solving.
13. Can interpret General Safe Harbor Regulations, EMTALA, Stark Laws and any other points of law that are pertinent to telephone call center activity
14. Directs and develops education to all Transfer Center personnel on technological systems in use
15. Provides oversight of the Call Center training program, ensuring that all new hires are trained to CHI standards
16. Collects, correlates, analyzes and interprets operational, financial, and statistical data and informs and advises appropriate members of the CHI Senior Management team of potential business opportunities
17. Evaluates existing processes and retools the approach as necessary for maintain smooth operations
18. Ensures that each access point optimally serves patient and physician needs





















Education and Licensure Required:

 • Master’s degree required
• RN or LMSW preferred











Minimum Experience:

 • 7 years in Transfer Center / Bed Placement discipline with 5 years in leadership role at a division or system level
• Experience in a highly complex or matrixed organization











Minimum Knowledge, Skills, and Abilities:

 • Ability to establish and attain organizational goals and objectives
• Exercise a high degree of judgment, initiative, discretion and decision-making
• Ability to work in an evolving healthcare environment
• Strong verbal and written communication and presentation skills
• Knowledge of productivity, financial operations and reporting systems
• Ability to ensure organizational productivity
• Knowledge of state and national rules
• Knowledge of clinical appropriateness and medical necessity criteria required
• Understanding of technology and technological aspects of transfer/bed placement
• Experience in a highly complex or matrixed organization




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