The Nursing Unit Supervisor provides direct patient care and coordinates nursing activities to facilitate safe, quality patient care at the unit/department level, usually for a defined shift (such as days, nights, or weekends). Serves as a resource and role model and collaborates with a multidisciplinary team to optimize department operations. Under the direction of the unit/department director, may assist with other management responsibilities as assigned. Overall, management responsibilities comprise less than 50% of the total job role. Works independently with limited direct supervision in accordance with the Iowa Nurse Practice Act, Mercy Medical Center policies, and patient care standards and professional judgment.
- Maintains high level clinical competence to assess patient needs, plan patient care, implement appropriate interventions, and evaluate the effectiveness of patient care delivered to defined patient population.
- Provides front-line leadership as a resource, mentor, and role model in delivering patient care using a team approach.
- Provides consultation upon request in area of clinical expertise to other nursing staff or health professionals.
- Serves as a resource or “Super User” for documentation in the electronic medical record.
- Leads daily huddles and assists with maintaining huddle boards.
- Monitors safety compliance and contributes to fostering a culture of safety at the unit level.
- Supervises unit/department personnel, including registered nurses and licensed practical nurses, patient care technicians, department support assistants, and other department personnel, usually for an assigned shift (i.e. days, nights, or weekends.)
- Facilitates efficient unit/department operations, including staff assignments and patient throughput.
- Adjusts staffing and prioritizes workload to meet patient/unit needs.
- Provides support to staff to ensure patients of a positive care experience. Assists with the resolution of patient/family complaints. Escalates issues appropriately to the director or administrative representative.
- Assists with leading quality improvement activities including performance improvement processes to ensure evidence-based practices are in place..
- May assist with additional management duties as assigned by the unit/department director, including, but not limited to:
- Interviewing and hiring of personnel
- Scheduling of staff
- Utilization of premium pay
- Staff performance feedback and discipline
- Maintaining personnel records
- Staff performance reviews
- In the absence of the unit/department director, may represent the director on hospital committees or attend management meetings on the director’s behalf.
- Plans unit and nursing resource utilization based on established admission, discharge and transfer criteria, initiating appropriate intervention and collaboration to optimize patient care and unit/department operations.
- Manages Bedboard compliance. Collaborates with Patient Flow department and House Supervisor to optimize patient throughput.
- Leads or participates in interdisciplinary patient rounds and care conferences, management rounding to patients and staff, and Rounding to Influence (Safety First).
- Assist nursing and interdisciplinary team in patient/family education and discharge planning.
- Supports clinical research by assisting staff as needed in collecting data for approved research protocols.
- Facilitates communication between patient/family, physicians and other caregivers to achieve consensus for the plan of care. Consults with the Ethics Committee as appropriate.
- Collaborates with Unit Director and Clinical Resource Nurse or department educator for a plan for achievement and maintenance of skills/competencies of team personnel.
- Understands employee competency documentation requirements.
- Provides orientation/education for staff, students, and other hospitals and community organizations as assigned.