Office Assistant

Requisition ID
2020-124632
Employment Type
Full Time
Department
Bariatric Surgical Acute
Hours / Pay Period
80
Shift
Day
Standard Hours
Days
Facility / Process Level : Name
CHI Baylor St. Luke's Medical Group
Location
TX-SUGAR LAND

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.

Responsibilities

POSITION SUMMARY

 

Under general supervision, performs front office processes associated with patient check-in, check-out, scheduling, referrals, and electronic medical records.  Administers and supports the clinic’s billing, and insurance functions, in accordance with internal standards and procedures, and regulatory requirements.

 

POSITION RESPONSIBILITIES

  1. Perform patient check-in at the time of visit; interviews patients and completes all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance.
  2. Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system.
  3. Perform patient check-out including pricing services, coding of procedures performed, and diagnosis on charge, to accurately support the need and documentation for each service.
  4. Collect patient responsibility payments, and answer routine patient insurance and billing inquiries.
  5. Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules.
  6. Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers.
  7. Coordinate scheduling with that of the practitioners’ schedules to ensure proper coverage of patient appointments and out-of-office calls.
  8. Retrieve, file, and maintain charts and medical record documentation according to office protocol; coordinate copies of medical documentation with physician charges to support billing to third-party payers.
  9. Manage the flow of interdepartmental, outgoing, and incoming mail.
  10. Communicate requests and provide medical information to and from patient care providers in strict accordance with HIPPA and all policies and procedures.
  11. Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.
  12. Perform other duties as assigned.

Qualifications

Education and Licensure Required:

* High school diploma or equivalent required.

 

Minimum Experience:

* 2 years related experience in a healthcare environment required.

 

Minimum Knowledge, Skills, and Abilities:

* Demonstrate proficient with Microsoft Office software.
* Knowledge of the content, and application of HIPAA, federal and state regulatory requirements.
* Demonstrate the understanding of clinic procedures and regulatory requirements.
* Demonstrate the understanding of health insurance authorization/billing requirements, including medical coding.
* Ability to file and maintain patient records and reports in the Electronic Medical Records system.
* Must be detail oriented and possess excellent organizational and time management skills.
* Must possess strong customer service and communication skills.
* Possess a strong work ethic and a high level of professionalism.
* A team player who handles multiple projects simultaneously in a fast paced environment.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply, or can't find a relevant opportunity?

Join one of our Talent Communities to learn more about a career at CommonSpirit Health and experience #humankindness.