Agile Coach, Digital Front Door

Requisition ID
Employment Type
Full Time
Information Technology
Hours / Pay Period
Standard Hours
Monday - Friday (8:00 AM - 5:00 PM)
Facility / Process Level : Name
CSH IT Service
-Remote Opportunity


CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.


Job Summary / Purpose
The CommonSpirit Health Digital and Human Experiences team is looking for an experienced Agile Coach who has proven outcomes in transforming large organizations in their journey to embrace the 12 Agile Principles including deep focus on value delivery.  This position is responsible for innovating the agile practice and mentoring the teams responsible for some of CommonSpirit Health’s most strategic initiatives as part of the Agile Center of Excellence.

The Agile Coach is a change agent and servant leader who provides coaching, facilitation, teaching and mentoring to guide healthcare agile development teams, shared services, matrixed teams, and key leadership.

Essential Key Job Responsibilities
Evangelize agile values, principles and practices internally and externally to promote continued learning
As a servant leader, coach individuals, teams, and ARTs across a large or complex business area to adopt Agile principles, values and practices while role modeling leadership behaviors.
Understand and support implementation of metrics to optimize delivery of KPIs through the assessment of responsiveness, quality, productivity, and customer and business value.
Actively raise observed issues and remove impediments; resolve conflicts within and across teams. Anticipate challenges, identify risks, and recommend mitigations and solutions.
Continuously assess the Agile maturity of teams and individuals at all levels of leadership, educating and mentoring to address gaps.
Facilitate open communication among teams and stakeholders; Promote positive team dynamics to ensure members collaborate and work effectively within and across teams.
Use coaching techniques that increase collaboration, transparency and promote a culture of experimentation and innovation.
Run workshops and training on Agile topics, leveraging tool kits and internally developed content.
·         Contribute to internal and external Agile communities to stay aware of challenges, leading practices, and emerging trends; utilize learnings in furthering the effective use of Agile practices.


The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.


Benefits Include: Benefits include Medical, Dental, Vision, Paid Time Off, Holidays, Retirement Program, Disability Plans, Tuition Reimbursement, Adoption Assistance, Employee Assistance Program (EAP), Discount Programs, Life Insurance Plans, Worker Compensation, Dress for Your Day Policy, Voluntary Benefits.


Compensation Range:  $33.60 to $ 43.69, hourly rates, annualized.


Required Education and Experience

Required Qualifications:

·         7+ year Experience in Agile Software Development

•        Identification with and support of the Mission and Values of CommonSpirit Health and its Sponsors

•        Excellent written and verbal communication skills

•        Ability to work in a complex and matrixed team environment

•        Ability to handle multiple tasks, set priorities, schedule and meet deadlines

•        Experience in managing Sprint boards, such as Azure DevOps


Preferred Qualifications:

·         Bachelor’s degree in technology, computer science or related field required

·         SAFe SPC / SPCT

·         Scrum Master Certification (SSM, CSSM, PSM)

·         Product Owner Certification (POPM, CSPO, PSPO)



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