Process Improvement Consultant Kaizen

Requisition ID
Clinical Operations Improvement
Hours / Pay Period
Standard Hours
8:00 AM to 5:00 PM
Facility / Process Level : Name
CHI Franciscan St. Anne Hospital


In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities. 

CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies.  



Job Summary:

This job is responsible for providing consulting services to Franciscan Health System (FHS) and Franciscan Medical Group (FMG) management predicated on Toyota Production System and Lean principles/methodologies in order to facilitate strategic/operational changes and process improvement initiatives/projects designed to achieve significant results in the key areas of administrative/clinical quality, cost effectiveness, service delivery, process redesign, outcomes measurement, risk avoidance/control and regulatory compliance. An incumbent works with a broad constituency at all organizational levels (e.g. physicians, management, staff) to advocate the adoption and application of quality and process improvement concepts and principles aimed at improving value to FHS customers.

Key contacts are generally with FHS/FMG executive management, steering committees and multiple cross-functional or cross-organizational teams where diplomacy, sensitivity, conflict resolution and consensus-building skills are critical. An incumbent utilizes considerable knowledge of the Lean arsenal of problem-solving processes, tools and methodologies, as well as knowledge of the organization’s mission/quality needs and the healthcare industry in general, to consult effectively on large-scale strategic initiatives/projects, to recognize important synergies and produce tangible breakthroughs in performance.

Essential Duties:

Researches and analyzes operational, market, clinical and financial data to provide senior leadership with potential areas of opportunity for transformational change in business processes, clinical outcomes and/or services of broad significance to the organization.

Coordinates all aspects of commissioned Lean process improvement initiatives/projects, including defining/measuring the problem, conducting detailed work analysis (e.g. work sampling, process flow analyses, value stream mapping, DMAIC, DMADV, etc.) and developing/controlling outcomes-based process improvement and implementation work plans.

Provides ongoing consultation and education, as serves as an advocate, with respect to the application of continuous quality improvement principles and practices.

Additional Responsibilities:
Adheres to and exhibits our Core Values of Reverence, Integrity, Compassion and Excellence.


Education/Work Experience Requirements
Bachelor’s degree in a discipline related to the requirements of the position, and five years of related quality/process improvement work experience that would demonstrate attainment of the requisite job knowledge/skills, including a minimum of two years in providing consulting services utilizing Lean methodologies in a large organizational setting. Work experience in hospital operations/management and/or management consulting is strongly preferred.
Master’s degree in a discipline related to the requirements of the position is preferred.
Or any equivalent combination of education and experience which provides the required knowledge, skills and abilities to perform the essential functions of the position.


Lean Six Sigma Black Belt Certification is strongly preferred.

Advanced LEAN training Certificate preferred


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