Provides comprehensive substance use disorder services including education, brief treatment, SBIRT training to staff, and treatment to patients and/or make referrals to appropriate substance use disorder treatment for patients. Understand and has knowledge as a community expert in serving those in poverty and with barriers to care. Will focus on Service Area 14 (Polk and Warren counties). Provides information/referral assistance, connects clients to recovery supports, and performs required client follow-up/evaluation interviews. Assists patients in dealing with substance use related concerns such as: relationships; trauma; communication; and, adjustment issues. Directly work with MercyOne Des Moines’ Pain Clinics, with locations in Des Moines, Clive, Ankeny and Newton, Inpatient Pain services, and the Trauma Department. Provide specific training of Healthcare Workers and Community, increase access to medication assisted treatment (MAT) for patients, and provide Naloxone training and dissemination.
- Establishes rapport and develops a therapeutic relationship with patients. Provide brief interventions to patients and/or referrals to appropriate substance use disorder treatments for patients. Therapeutic efforts are primarily directed towards addressing issues related to substance use disorders. Maintains appropriate professional boundaries with all persons involved.
- Increase collaboration within the MercyOne health system, in coordination with community partners, to identify and assist patients impacted by opioid use disorder.
- Conduct universal SBIRT prescreening of patients (ages 12 and up) in the pain clinics, inpatient pain consults and trauma department.
- Develop and implement a chronic care model in caring for patients identified with an opioid use disorder in this SBIRT program to ensure patients have a supportive and evidence-based interactions with prepared, proactive, collaborative practice team.
- Provides crisis intervention and conflict resolution assistance.
- Conducts recovery related educational sessions and groups providing information and instruction.
- Participates in the assessment/screening utilizing a compassionate and empathetic manner to ensure all patients entering the program feel welcome, appreciated and understood. Helps ensure all patients feel a focus on collaboration and engagement from the very beginning of their involvement with House of Mercy.
- Develop a plan and implement two community outreach and awareness events, primary in low-income neighborhood and rural communities.
- Develop and conduct a needs assessment and interest survey regarding SBIRT expansion to key affiliate hospitals, clinics and dentists.
- Conduct staff training on the new work processes. Review effectiveness of processes on an ongoing basis, and make changes as needs are identified.
- Participates in regularly scheduled trainings and care meetings to discuss/update staff on patients progress, status, and treatment needs. Professionally communicates with other program staff to promote team collaboration, input, and involvement in problem solving/resolution insuring consistency in the implementation of treatment plan goals/objectives.
- Effectively communicates patients service needs with community agencies, schools, courts, service providers of significant others, and mental health/other health care professionals to provide an extended, high quality continuum of care.
- Responds to volatile situations by mediating to resolve issues and to model appropriate crisis intervention and problem-solving techniques.
- Ensure SBIRT screening and subsequent interventions and screenings are culturally and linguistically appropriate: referring patients to a bi-lingual counselor when language needs are identified; provide resources materials in language of patients, utilizing MercyOne’s onsite translation and interpretations services; and ensuring counseling staff are trained to gather information about cultural factors that are important to patient’s recovery.
- Cultural awareness, knowledge and skills are implemented throughout House of Mercy and guide clinical decision-making when treatment is provided.
- Develop an effective patient referral process to ensure a warm hand-off between health care provider and the substance use treatment.
- Track number of patients screened, and those who receive brief interventions and referred to treatment.
- Disseminate Naloxone to patients when high risk for overdose is identified
- Refer patients to substance use disorder treatment provider for appropriate services, including MAT.
- Provide support in accessing treatment for referred patients who are experiencing barriers to accessing care.