CHI Mercy Health is a vibrant complex of quality health care services that includes a Trauma III, 174 bed hospital, an outpatient surgery center, an outpatient therapy clinic, outpatient lab and imaging, a sleep lab, and home health and hospice. With over 1000 employees, Mercy was named a 2017 Top 100 Rural and Community Hospital in the U.S. by the Rural Health Policy Institute, has been honored as a Top Performer on Key Quality Measures® by The Joint Commission, the leading accreditor of health care across America, and has been voted the area’s #1 employer for three years in a row. Employees enjoy outstanding pay, a rich benefit package, high levels of employee engagement and a family-like environment.
Mercy is located in Roseburg, OR, a land of outdoor adventure and unrivaled beauty. Nestled in the heart of the Umpqua Valley, it is surrounded by majestic mountains and pristine rivers. Equally distant to sleepy coastal villages, winter resorts and metropolitan entertainment, Roseburg is home to an historic downtown, boasts a budding microbrewery industry, produces internationally acclaimed wines, and showcases multiple artistic and musical events throughout the year.
Douglas County, earning the distinction as Oregon’s most beautiful county, is noted for its world class fishing, hiking and mountain biking trails.
Under general direction, the Chief Nursing Officer/Chief Operating Officer will exercise management responsibility, for a variety of departments, including day-to-day operations over the hospital. CNO/COO will provide planning, problem solving, development of policies and procedures, ensuring efficient services are designed to meet the needs of patients, physicians, public, staff and hospital. Assure the hospital is in compliance with established objectives and the realization of quality, economical health care services that are consistent with the values and mission of the hospital. This will either be done directly, or through delegation of responsibility to the management staff.
The CNO/COO is responsible for evaluation and coordination of the functions and activities of assigned departments and medical staff committees and will participate as a member of the administrative team in the overall administration of the hospital. The CNO/COO serves as the Nurse Executive for the organization and is responsible for leading and facilitating efforts in the execution and delivery of strategic goals involving clinical transformation, the enhancement of patient care services, improving clinical quality and safety, and developing nursing leadership. The CNO/COO is the advocate and representative for nursing and the patient care delivery for the facility.
The CNO/COO consults with and advises the CEO on problems relating to the operation of the hospital; recommends changes in policy, facilities, equipment, and programs in order to achieve the hospital’s objectives.
In the absence of the CEO, represents the CEO in the coordination of the entire or portions of the hospital organization, speaking and acting within the scope of objectives set forth in the practice and/or policy of the hospital. Second highest level executive within the organization.
It is the responsibility of the COO/CNO to ensure that Department Leaders are in full compliance with Mercy Medical Center’s Business Ethics, Policies, and Procedures as they relate to Corporate Compliance. Each Department Leader is considered a Corporate Compliance Associate, responsible for the business conduct within his/her department. Department Leaders shall participate, when requested, in the functions and processes of the Corporate Compliance Committee.
It is the responsibility of all employees to read, accept, and follow the initiatives of Mercy Medical Center as outlined in the publication Our Values and Ethics at Work. Corporate Compliance is the duty and responsibility of everyone employed by Mercy Medical Center and its related organizations.
Working with and through others, the COO/CNO will:
Masters degree in Business, Hospital Administration, or Public Administration with a Bachelors degree in Nursing. Current nursing license in Oregon. Minimum of five years prior experience at a senior executive level in a hospital or healthcare system. Excellent verbal ability is required to express ideas and views effectively when speaking to groups, hospital directors and personnel.
Leadership: A demonstrated ability to lead people and get results through others.
Planning: An ability to think ahead and plan over a 1-2 year time span.
Management: The ability to organize and manage multiple priorities.
Broad knowledge of the fundamentals of hospital organization and administration, legislation and regulation applicable to healthcare and major healthcare functions. Broad knowledge of healthcare operations, financial management, strategic planning and human resources management. History of effective physician relationships. Work requires a high degree of analytical, original or evaluative thinking in dealing with more complex problems.
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