Patient Account Rep II

Requisition ID
Employment Type
Full Time
Accounts Payable
Hours / Pay Period
Standard Hours
Facility / Process Level : Name


HAH_MercyOne MercyOne Central Iowa operates four not-for-profit, Catholic medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total)  –  along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state, with more than 7,000 employees and a medical staff of more than 1,000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne, which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost, not-for-profit Catholic health organizations. MercyOne has more than 20,000 colleagues in Iowa and surrounding states.


MercyOne Des Moines provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.


We offer the following benefits to support you and your family:

  • Health/Dental/Vision Insurance
  • Flexible spending accounts
  • Voluntary Protection: Group Accident, Critical Illness, and Identity Theft 
  • Free Premium Membership to with preloaded credits for children and/or dependent adults
  • Employee Assistance Program (EAP) for you and your family
  • Paid Time Off (PTO) 
  • Tuition Assistance for career growth and development
  • Matching 401(k) and 457(b) Retirement Programs
  • Wellness Program


MercyOne has an opening for a Patient Account Representative. This person would be responsible for the research, posting, and reconciling of payments, contractual adjustments, and denials. They must have the ability to interpret different explanation of benefits and remittance advices from multiple payer.  Contacting payers to resolve any discrepancies.  Adhere to all cash posting processes, productivity expectations, and quality assurance standards. 


Essential Functions and Responsibilities:

  • Demonstrates written, verbal, and nonverbal communication that is consistent with the Mercy Mission, Values and I Will Statements to all patients, families, visitors, medical staff, colleagues, vendors and other internal and external customers.
  • Acts as a patient advocate by responding to and addressing all patient concerns in a timely manner.
  • Demonstrates the ability to understand and effectively utilize a highly complex billing system(s).
  • Responsible for the posting of all assigned cash payments, adjustments, and/or remark codes to the appropriate claim, service date and/or account from all EOB’s and ERA’s.



Education and Requirements:

  • Highschool diploma or equivilants
  • One year experience in accounts receivable required, preferably in a healthcare related industry.
  • One year 10 key experience preferred.
  • One year experience in CPT, ICD-10, HICFA 1500 preferred.
  • 2 + years experience in medical billing or familiar with Allscripts if possible




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