Patient Access Representative I

Requisition ID
Employment Type
Per Diem
Patient Registration
Hours / Pay Period
Standard Hours
Facility / Process Level : Name
CHI St. Luke's Health–Patients Medical Center


Patients Medical Center (PMC) provides inpatient and outpatient medical and surgical services to residents of Pasadena, Deer Park, La Porte, Baytown, and Clear Lake. The facility includes 53 medical/surgical beds, eight ICU beds and three endoscopy rooms, and offers a range of primary and specialized services—wound care, general surgery, gastroenterology, occupational health, heart and vascular, women’s services, diagnostic imaging, outpatient rehab services, and sleep disorders.





Performs patient access, registration, admitting and financial counseling activities, which may include: patient pre-registration and registration, admittance, patient financial counseling, researching and evaluating federal, state and commercial insurance funding issues and screening patients for alternative
government funding.
1. Assembles all data and documents required for complete patient registration, including, pre-admission, admission, pre-registration and registration Functions; completes all insurance verifications and authorizations
2. Enters all patient demographic information; uses other department applications for eligibility and authorization
3. Assesses patient financial responsibility and collects co-pays and deductibles at time of admission
4. Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered
5. Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre-registration, registration, or post registration as assigned
6. Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care
7. Works in collaboration with all areas of the revenue cycle to identify and resolve issues and or barriers
8. Enters a variety of fiscally related information into databases; Maintains fiscal records and files
9. Responds to requests for information and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems





*High School Diploma/GED



Minimum Experience
*None required
Minimum Knowledge, Skills, and Abilities
*Excellent customer service skills
   *Excellent Written/verbal communication skills
   *Basic Math skills
   *Computer literate
   *Detail oriented


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