House of Mercy Project Coordinator

Requisition ID
Employment Type
Full Time
Treatment Center
Hours / Pay Period
Standard Hours
Monday - Friday (3pm-11pm)
Facility / Process Level : Name
MercyOne Des Moines Medical Center



MercyOne Central Iowa operates four not-for-profit, Catholic medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total)  –  along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state, with more than 7,000 employees and a medical staff of more than 1,000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne, which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost, not-for-profit Catholic health organizations. MercyOne has more than 20,000 colleagues in Iowa and surrounding states.


House of Mercy uses evidenced-based practices to provide high-quality, personalized care for each client.  Since opening in 1988, House of Mercy has dedicated itself to making the community a healthier place by providing quality substance use disorder treatment and mental health programs to individuals and families in need of these services. Together with our clients, we help them create a healthy lifestyle and sense of personal self-worth and well-being.


We also offer the following benefits to support you and your family:

  • Health/Dental/Vision Insurance
  • Flexible spending accounts
  • Voluntary Protection: Group Accident, Critical Illness, and Identify Theft
  • Adoption Assistance
  • Free Premium Membership to with preloaded credits for children and/or dependent adults
  • Employee Assistance Program (EAP) for you and your family
  • Paid Time Off (PTO)
  • Tuition Assistance for career growth and development
  • Matching 401(k) and 457(b) Retirement Programs
  • Wellness Programs

We care for you the same way you care for others. Experience serving with an organization that invests in your future. Apply with us today!



Provides comprehensive substance use disorder services including education, brief treatment, SBIRT training to staff, and treatment to patients and/or make referrals to appropriate substance use disorder treatment for patients. Understand and has knowledge as a community expert in serving those in poverty and with barriers to care. Will focus on Service Area 14 (Polk and Warren counties). Provides information/referral assistance, connects clients to recovery supports, and performs required client follow-up/evaluation interviews. Assists patients in dealing with substance use related concerns such as: relationships; trauma; communication; and, adjustment issues. Directly work with MercyOne Des Moines’ Pain Clinics, with locations in Des Moines, Clive, Ankeny and Newton, Inpatient Pain services, and the Trauma Department. Provide specific training of Healthcare Workers and Community, increase access to medication assisted treatment (MAT) for patients, and provide Naloxone training and dissemination.





  • Establishes rapport and develops a therapeutic relationship with patients. Provide brief interventions to patients and/or referrals to appropriate substance use disorder treatments for patients. Therapeutic efforts are primarily directed towards addressing issues related to substance use disorders. Maintains appropriate professional boundaries with all persons involved.
  • Increase collaboration within the MercyOne health system, in coordination with community partners, to identify and assist patients impacted by opioid use disorder.
  • Conduct universal SBIRT prescreening of patients (ages 12 and up) in the pain clinics, inpatient pain consults and trauma department.
  • Develop and implement a chronic care model in caring for patients identified with an opioid use disorder in this SBIRT program to ensure patients have a supportive and evidence-based interactions with prepared, proactive, collaborative practice team.
  • Provides crisis intervention and conflict resolution assistance.
  • Conducts recovery related educational sessions and groups providing information and instruction.
  • Participates in the assessment/screening utilizing a compassionate and empathetic manner to ensure all patients entering the program feel welcome, appreciated and understood. Helps ensure all patients feel a focus on collaboration and engagement from the very beginning of their involvement with House of Mercy.
  • Develop a plan and implement two community outreach and awareness events, primary in low-income neighborhood and rural communities.
  • Develop and conduct a needs assessment and interest survey regarding SBIRT expansion to key affiliate hospitals, clinics and dentists.
  • Conduct staff training on the new work processes. Review effectiveness of processes on an ongoing basis, and make changes as needs are identified.
  • Participates in regularly scheduled trainings and care meetings to discuss/update staff on patients progress, status, and treatment needs. Professionally communicates with other program staff to promote team collaboration, input, and involvement in problem solving/resolution insuring consistency in the implementation of treatment plan goals/objectives.
  • Effectively communicates patients service needs with community agencies, schools, courts, service providers of significant others, and mental health/other health care professionals to provide an extended, high quality continuum of care.
  • Responds to volatile situations by mediating to resolve issues and to model appropriate crisis intervention and problem-solving techniques.
  • Ensure SBIRT screening and subsequent interventions and screenings are culturally and linguistically appropriate: referring patients to a bi-lingual counselor when language needs are identified; provide resources materials in language of patients, utilizing MercyOne’s onsite translation and interpretations services; and ensuring counseling staff are trained to gather information about cultural factors that are important to patient’s recovery.
  • Cultural awareness, knowledge and skills are implemented throughout House of Mercy and guide clinical decision-making when treatment is provided.
  • Develop an effective patient referral process to ensure a warm hand-off between health care provider and the substance use treatment.
  • Track number of patients screened, and those who receive brief interventions and referred to treatment.
  • Disseminate Naloxone to patients when high risk for overdose is identified
  • Refer patients to substance use disorder treatment provider for appropriate services, including MAT.
  • Provide support in accessing treatment for referred patients who are experiencing barriers to accessing care.



  • Bachelor’s degree in a human services related discipline from an accredited four-year program, required.
  •  Licensure in substance use disorder counseling - CADC Certification obtained with 12 months.
  • Valid Driver’s/Chauffeurs License required, must meet Mercy’s Motor Vehicle Safety Standards, must be at least 18 years of age and be eligible to drive per Iowa state law.
  • Proof of completion of Mandatory Reporter abuse training specific to population served within thirty (30) days of hire.
  • Project coordination experience and experience in SBIRT and opioid focused treatment.


related skills: project planning, communication, compliance, social worker, psychology, clinic, behavior analysis, interventional, case managementsocial services, mental health, behavioral health, psychiatric, psych, geriatric, geri psych, geriatric psych, psychosocial, psychotherapy, anxiety, phobias, mood disorders, bipolar, depression, substance abuse, coping, compassion, patience, caring, understanding, treatment, treatment planning, collaboration, planning, pharmacology, psychology, assessment, rehabilitation, human services, abuse counselor, crisis intervention



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