Patient Logistics RN

Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved.  In FY17, Dignity Health provided $2.6 billion in charitable care and community services. For more information, please visit our website at www.dignityhealth.org. You can also follow us on Twitter and Facebook.

Position Summary:

Night Shift and some varied shifts

The Patient Logistics RN supervises the transfer center activities for Dignity Health Facilities. The position functions as the supervisor during their assigned shift to support the department and staff to carry out the patient logistics program responsibilities. The Patient Logistics RN collaborates with customers and staff to ensure efficient and effective communication with others, including but not limited to: hospital administration, nursing leadership or their designee, medical staff, physicians and transportation vendors to ensure patients are assigned rooms in an expedient manner utilizing all critical resources within the organization to expedite this process. Primary responsibility for completing quality assurance reviews of work performed and communicating with department manager and director the outcomes of the review and any identified issues or barriers.

Core Duties:

• Compiles data for the purpose of quality assurance and compliance with organizational and department policies, work aids, and algorithms
• Holds other Patient Logistics staff accountable to the established standards
• Accurate and timely distribution of daily reporting
• Participate in Patient Logistics growth and improvement
• Support program director and manager in preparation of reports, program material, Po research, data collecting and analysis for various meetings and or programs
• Manage Transfer Center calls in accordance with the established workaids and algorithms and support staff in learning and upholding these work processes
• Provide supervisory support to Patient Logistics RN and other staff as needed
• Ability to function and lead independently with self-initiative and discipline
• Other duties as assigned to meet the program and corporate needs

• Collect objective/subjective data for effective and appropriate transfers of patients 

• Determine facility designation based on diagnoses, planned procedure and level of care requirements 

• Maintain constant communication with both internal and external sources of information concerning patient transfers

• Utilize nursing knowledge and assessment to prioritize patient transfers based on urgency of patient’s condition, utilization of available beds.

• Communicate effectively with hospital staff to allow for patient flow. Responds efficiently during emergency situation for appropriate transfer of all patients 

• Evaluate effectiveness of patient transfer in collaboration with Dignity Health facility 

• Make judgments, decisions and modify patient transfer priorities based on evaluation

• Perform legible, timely, concise and accurate documentation according to policies and procedures 

• Proficient and competent with computerized documentation

• Accept responsibility and accountability for own decisions and behaviors

• Recognize , accept and cooperate with direction from facility leadership

• Participate in orientation of new staff 

• Serve as resource to staff from other hospitals and vendors

• Continue education by attending non-mandatory education offerings specific to area of practice 

• Maintain awareness of issues related to nursing profession

• Provide measurable written goals appropriate to level of experience during annual appraisal process 

• Demonstrate effort to achieve pre-set goals throughout the year

• Maintain a safe working environment by utilizing appropriate resources, protocols, procedures, and communication to appropriate personnel

• Apply safety precautions and principles to patient care, including all National Patient Safety Goals

• Communicate clearly and effectively using proper communication etiquette 

• Use medical terminology accurately 

• Include reporting abnormalities or change in patient condition to appropriate personnel in a timely manner

• Participate in service line growth and Dignity Health quality initiatives 

• Include patient satisfaction and core measures

#missioncritical

Minimum Qualifications:

• Current California RN license

• RN with 3-years of clinical experience, one to include acute hospital.

• Familiarity with TeleTracking, Cerner and Midas

• Must have the ability to communicate effectively with a variety of customers including patients, providers, hospital and office staff, health plans, medical groups, internal departments, community resources, and peers

• Ability to work independently and apply critical thinking skills toward making appropriate decisions, as well as in a team environment

• Ability to multi-task and prioritize

• Detail oriented

• Excellent organizational and communication skills and ability to meet timeframes

• Ability to learn quickly and retain complex information

• Proven proficiency with all Microsoft Office applications
• Excellent verbal and electronic communication stills, including professional telephone and email etiquette
• Travel as needed

Preferred Qualifications:

• Progressive responsibilities leading up to or including supervisory role
• Experience in Utilization Management, Case Management or Care Coordination, Managed Care is preferred