Patient Logistics Clinical Application Support Specialist

Requisition ID
2021-154676
Employment Type
Full Time
Department
Case Management
Hours / Pay Period
80
Shift
Day
Standard Hours
Monday - Friday (8:00 AM - 5:00 PM)
Facility / Process Level : Name
Corporate Service Center
Location
CA-Rancho Cordova

Overview

Two legacies of caring. 
One ministry of change. 

CommonSpirit was created by the alignment of Catholic Health Initiatives and Dignity Health as a single ministry in early 2019.  More than 150,000 physicians, nurses, caregivers, and other staff are employed by CommonSpirit  Our hospitals and care centers cover 21 states.  CommonSpirit has the size and ability to scale best-in-class clinical service lines; recruit and retain top talent; standardize operations to improve quality and reduce the cost of care; and advocate more effectively for all people, especially those who are poor and vulnerable. For more information, please visit our website at www.commonspirithealth.org. You can also follow us on Twitter and Facebook.

Responsibilities

Patient Logistics Clinical Application Specialist 

 

What You'll Do

 

If running, developing and providing analysis of Tele-tracking reports, refereshing and managing dashboards while utilizing your knowledge of hospital patient processes, creating Excel PIVOT tables and modeling data, keeping your finger on the pulse of the rythm of the transfer center all sounds exciting and challenging to you? This might be a wonderful career fit for you. This position combines hospital patient operational knowledge with a love of data and an analytical mindset. 

 

This person will pull, analyze and create monthly reports on patient transfer for hospital leadership. The ideal candidate must understand hospital patient transfers and be incredibly data savvy as well as technically inclined. It is imperative to have work experience in a hospital environment as this position directly impacts the lives of our patients and their experience within our hospitals. 

 

This position is an integral member of the TeleTracking Patient Logistics (PL) multi-disciplinary process team designed to develop patient flow best practice guidelines, define measures of patient care through the development and reporting of clinical quality indicators, and optimize efficient delivery of care via use of the TeleTracking® suite of applications and products. Serves as a champion for process change activities for Dignity Health PL. Helps define, along with the PL Managers and Directors, the direction for all efforts for department initiatives. Leads the formulation of the plans via value stream analysis along with appropriate follow-up actions. Identifies organizational and cross-organizational learning needs related to new/updated processes; coordinates resources and facilitates training activities to change the internal culture of the organizations involved. Manages the internal assessment process to determine progress along the journey and establishes an effective sustainment model. Acts as a catalyst for change and motivational force. With the support of PL leadership, drives communication and internal marketing efforts regarding the need for change. Coordinates and manages relationships with leaders and line staff in partner organizations, designated consultants and corporate colleagues. Creates and maintains the infrastructure to support PL as a management/leadership system integrating it into the unique culture of partnering organizations.

 

Special Skills

  •  Superior project management skills with an emphasis on interpersonal communication.
  • Ability to lead in a team oriented environment.
  • Excellent organizational skills required, with the ability to manage multiple projects simultaneously. Able to operate within all levels of the organization.
  • Ability to prioritize, plan and execute. Excellent oral and written communication skills.
  • Proficient at Microsoft Office Suite: Word, Excel and PowerPoint.
  • Passion for energizing the organization.
  • Ability to mitigate risk; change agent and leader.
  • Must have excellent interpersonal skills to effectively build relationships within and outside the organization.
  • Has regular contact with a variety of audiences including front line staff, management/senior management, physicians and other Dignity Health Divisions and Corporate staff.
  • Has periodic contact with representatives of outside agencies including legal counsel, regulatory agencies, consulting services, other hospitals, etc.
  • Must possess effective mitigation and conflict resolution skills.

#LI-DH

Qualifications

Required:

  • Five (5) years experience in hospital operations including at least one year in a hospital patient flow related role.
  • Bachelor's Degree in healthcare related field or equivalent experience in Business Administration, Health Care Administration, Operations Research or other related field.

Preferred:

  • TeleTracking system support experience preferred.
  • Strong Excel experience (PIVOT Tables)
  • Data Analysis and modeling
  • Tableau

 

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