Customer Support Coordinator

Requisition ID
Employment Type
Full Time
Patient Relations / Customer Service Satisfaction
Hours / Pay Period
Standard Hours
8a -5p
Facility / Process Level : Name
MercyOne West Des Moines



CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.


  • Provides support to users on all approved computer applications and hardware.
  • Coordinates information sharing to RIS/PACS personnel, department management, radiologists, IT, and other Medical Imaging information system users.
  • Maintains ongoing technical expertise on computer products.
  • Maintains computer vendor contracts.
  • Performs problem determination and resolution of all aspects. This includes dictation, R%IS, and PACS systems, as well as procedural problems.


  • High school diploma preferred or high school equivalency
  • Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
  • Two years of experience in a customer service environment
  • Two years working in a Medical Imaging environment or other healthcare organization.
  • Working knowledge of PACS software.
  • Working knowledge of clinical health care information systems computer applications is preferred (patient management, nursing orders, patient accounting, etc).
  • General office and business protocol knowledge preferred.


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