CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Since the Sisters of St. Francis of Philadelphia established St. Joseph Hospital (now Medical Center) in Tacoma in 1891, we’ve focused on providing the best possible health care for people in the communities we serve. At CHI Franciscan, we’re dedicated to healing the whole person — body, mind and spirit.
This is a key leadership job responsible for the daily operations of the assigned Virginia Mason Franciscan Health (VMFH) medical center and for implementing the key strategies developed and approved by the Chief Executive Officer, initiatives from CommonSpirit Health (parent) and other directives and initiatives assigned by the VMFH SVP Operations or SVP Chief Operating Officer. In conjunction with other members of both the site and divisional leadership teams, the medical staff, service line leaders, and others, assures the medical center provides high quality patient care in a values-based environment.
The leader serves as a member of the VMFH Leadership & Operations Team and provides significant input into decisions impacting objectives, KPIs and goals of both the assigned medical center and VMFH division-wide strategies. Key performance metrics (KPIs) of the culture include employee satisfaction, medical staff satisfaction, patient experience scores and other organizational metrics.
Key expectations include the development of a patient-centered culture consistent within VMFH mission, vision and values. An incumbent is expected to meet or exceed KPIs for goals related to: 1) patient quality and Leapfrog; 2) Patient Safety; 3) Patient experience; 4) sustainability of operations as measured by EBITDA margin percentage, as well as any other metrics provided by VMFH or CommonSpirit.
Key activities also include, but are not limited to: 1) improving and maintaining great relations with the medical staff, including Franciscan Medical Group (FMG) and independent physicians; 2) proactively developing, planning, directing and growing clinical programs; 3) evaluating and improving operations to ensure appropriate outcomes and attainment of key performance metrics and goals; 4) overseeing financial management of assigned medical center, including monitoring budgets, productivity measures and other internal controls to ensure defined targets and maximum performance measures are attained; 5) recommending/overseeing capital improvements such as upgrading medical center facilities, including construction/renovation of structures and purchase of new equipment; 6) partnering with service line and medical group leadership teams on growth and expansion initiatives; and 7) leading/implementing strategic plans, programs and projects to monitor, evaluate, integrate and improve overall medical center operations and quality of care in line with healthcare reform mandates and new organizational/delivery models.
Effective performance requires a high degree of professionalism and the ability to interact collaboratively and effectively with a wide variety of internal and external stakeholders to increase the growth, visibility and financial viability of the assigned hospital. An incumbent exercises sound judgment, engenders positive relations, and projects a can-do attitude in leading action-oriented medical center management.
Key contacts include VMFH and FMG Leadership teams, independent physician group leaders, community constituents, physicians and other healthcare professionals to gain acceptance of recommendations regarding new programs/systems/policies and financial/performance improvement opportunities. An incumbent maintains close ties to all hospital departments, medical group stakeholders, and medical staff to ensure efficient, high quality, cost-effective and compliant operations, integration of operational/administration initiatives and achievement of key performance metrics.
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