Social Worker II

Requisition ID
Employment Type
Full Time
Social Work Services
Hours / Pay Period
Standard Hours
8 am to 5 pm
Facility / Process Level : Name


MercyOne Central Iowa operates four not-for-profit, Catholic medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total)  –  along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state, with more than 7,000 employees and a medical staff of more than 1,000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne, which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost, not-for-profit Catholic health organizations. MercyOne has more than 20,000 colleagues in Iowa and surrounding states.


MercyOne is looking for a dedicated Social Worker for a great opporunity at its MercyOne South Clinic location. 


MercyOne provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.


We offer the following benefits to support you and your family:

  • Health/Dental/Vision Insurance
  • Flexible spending accounts
  • Voluntary Protection: Group Accident, Critical Illness, and Identity Theft 
  • Free Premium Membership to with preloaded credits for children and/or dependent adults
  • Employee Assistance Program (EAP) for you and your family
  • Paid Time Off (PTO) 
  • Tuition Assistance for career growth and development
  • Matching 401(k) and 457(b) Retirement Programs
  • Wellness Program



  • Obtains social history information and identifies patient needs by interviewing the patient/family, reviewing the medical record, conferring with physicians and appropriate medical center staff and contacting other information sources as necessary and appropriate.
  • Analysis and evaluation of patient situation is based on a thorough consideration of the patient's social-emotional and economic needs as well as other patient and systemic factors.
  • Develops individualized psychosocial case plans based on assessment and in conjunction with other members of the health care delivery team. Implements plan and monitors patient progress.
  • Arranges for and/or coordinates a broad spectrum of community resources. Consults with providers, clinic staff and health coaches/assistants, patient/family to determine patient’s psychosocial needs and plans.
  • Provides patient/family with information on options/resources available and strategies for utilizing these resources. Assists with all necessary referrals.
  • Demonstrates ability to differentiate between emergency and non-emergency tasks and responds accordingly. Provides immediate supportive counseling and necessary assistance to patients/families dealing with a crisis or emergency situation. Assists with referrals to community resources when appropriate.
  • Provides psychosocial counseling/treatment services to restore patients and families to optimum social and physical health adjustment within their capacity.
  • Provides factual information and materials to patients/families and others. Possesses knowledge of public and private welfare and health agencies available to serve the community. Make referrals promptly to appropriate agencies for services suitable to meet patient needs.
  • Screens patients for financial assistance and helps clarify insurance benefits. Supports patients and families in their efforts to address and cope with the economic stresses brought on by their illness/injury.
  • Provides clinical social work consultation to providers and professional staff through patient evaluations, case conferences, in-service programs and educational presentations.
  • Maintains liaison with community health and social service agencies, establishes effective professional relationships by personal/telephone contact and correspondence.
  • Recognizes the role of a social worker in the clinic and how psycho-social, environmental and economic needs impact patient care.
  • Assists with developing outpatient social work services in the clinic setting.




  • Master's degree in social work, required and licensed to practice in the State of Iowa.
  • Understands medical terminology.
  • Knowledgeable regarding clinical interviewing techniques.
  • Knowledgeable regarding social work principles, standards and ethics.
  • Basic understanding of Medicare and Medicaid regulations and child/dependent adult laws and regulations are desired.



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