Medical Lab Technician

Requisition ID
2021-156565
Employment Type
Full Time
Department
Outpatient Laboratory
Hours / Pay Period
80
Shift
Evening
Standard Hours
Evening
Facility / Process Level : Name
MercyOne Des Moines Medical Center
Location
IA-DES MOINES

Overview

HAH_MercyOne  MercyOne Central Iowa operates four not-for-profit, Catholic medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total)  –  along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state, with more than 7,000 employees and a medical staff of more than 1,000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne, which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost, not-for-profit Catholic health organizations. MercyOne has more than 20,000 colleagues in Iowa and surrounding states

Responsibilities

 

GENERAL SUMMARY:

Acts as technical information resource for MercyOne Des Moines Laboratory.

Identifies problems that may adversely affect test performance and/or results and uses knowledge and skills to troubleshoot and resolve them.  Consults with Medical Technologists and/or Medical Laboratory Scientists when appropriate. Performs tasks and procedures specific to assigned section with minimal supervision.  

 

 

ESSENTIAL FUNCTIONS:

  • Uses educational and technical expertise to troubleshoot issues related to specimen quality, instrument/method performance and analytical interferences to ensure patient results match clinical status. Assists and supports quality management systems and performance improvement initiatives.
  • Works independently, organizing work to meet established deadlines and records. Maintains supply inventories.
  • Trains new employees and acts as preceptor for laboratory students.
  • Operates laboratory information systems, personal computers, and instrument-related computer software.
  • Provides exceptional customer service to internal and external customers.

 

Functions specific to Technical Resolution Section:

  • Serves as technical resource for tests referred from MercyOne Des Moines Laboratory to other testing facilities.
  • Scans or enters send-out testing reports into LIS and maintains standing orders for outreach patients/clients.
  • Performs billing functions including but not limited to: entering test charges & credits and proper diagnosis codes when provided by client.
  • Ensures timely follow-up of customer complaints, issues and need for redraws.
  • Documents all contact made with client in client services incident management system.
  • Rectifies registration errors on outreach patients such as updating/correcting demographic information, updating “Bill to” information, and ensuring patient report is issued under correct registration account.

#MissionCritical

Qualifications

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Associate’s degree in science-related field.
  • Six (6) month clinical internship in a National Accrediting Agency for Clinical Laboratory

      Science (NAACLS) accredited clinical laboratory science program or approved alternate

      career path that meets certification eligibility requirements.

  • Certification in one of the following:
    • Medical Laboratory Technician (MLT) by the American Society of Clinical Pathologists (ASCP).
    • Medical Laboratory Technician (MLT) by the American Medical Technologists (AMT).
    • Medical Laboratory Technician (MLT) by the American Association of Bioanalysts (AAB).
  • A person may be hired into this position if he/she has completed the requirements for registration for the certification exam. The exam must be successfully completed within six (6) months of hire.

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