Patient Access Rep Urgent Care

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Franciscan Medical Group is currently seeking a parttime (0.9FTE) Patient Access Rep for our Franciscan Urgent Care on Bainbridge Island!  A team based clinic that is dedicated to quality and taking care of our patients. This clinic is open seven days a week offering exceptional care to the community. We are a fast paced, growing clinic with an excellent team!

Job Summary:

• Performs a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities.
• Work includes: 1) ensuring patient is checked in/out for care, 2) collecting and entering demographic and financial data in the patient’s electronic medical record; 3) gathering/validating insurance information using routine methods and obtaining authorization for services, 4) scheduling patient appointments, and 5) collecting co-pays, co-insurance and prior balances.
• Work requires knowledge of insurance authorization/billing requirements and privacy/confidentiality practices, as well as knowledge of medical terminology and the patient intake process. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management. Strong customer service skills are necessary.
• This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations.
• An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.
• The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment.

Essential Duties:

• Registers and/or checks patients in/out.
• Schedules appointments and ancillary services.
• Handles and reconciles payments.
• Continually monitor and reconcile issues prior to patient visit.
• Distributes materials and responds to patient questions regarding routine billing and insurance matters.
• Performs related duties as required.
• An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.
• If assigned to the centralized FMG Float Pool, an incumbent provides patient access support to the assigned clinic/work unit as needed to meeting staffing needs. Requires frequent driving to assigned location(s) and current driver’s license.

Education/Work Experience:

• One year of customer service work experience is required.
• Healthcare environment experience is preferred.