Patient Access Rep - Iowa Heart

Requisition ID
2021-157709
Employment Type
Full Time
Department
Cardiology Services
Hours / Pay Period
80
Shift
Day
Standard Hours
Monday - Friday (8:00 AM - 5:00 PM)
Facility / Process Level : Name
MercyOne Des Moines Medical Center
Location
IA-DES MOINES

Overview

MercyOne is a connected system of health care facilities and services dedicated to helping individuals live their best life.

With 420 care locations, our clinics, medical centers and affiliates are never too far from home, allowing us to improve the lives of individuals and communities across the state of Iowa and beyond.

MercyOne’s Central Iowa Region includes medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive –  along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines.

Responsibilities

GENERAL SUMMARY: Under supervision, greets, instructs, schedules and directs adult patients and visitors.  Serves as liaison between patient and medical support staff.

 

CORPORATE PHILOSOPHY STATEMENT:

It is the obligation of each employee of Mercy Medical Center to abide by and promote the mission and core values of the Spirit of Mercy.

 

CORPORATE POLICY STATEMENT:

It is the obligation of each employee of Mercy Medical Center to comply with Mercy’s mission, values, standards of conduct, policies, procedures and related practices (e.g., Dress Code, Time and Attendance, and other policies).

 

HIPAA SECURITY COMPLIANCE:  

Security Access:  High “Incumbent has access to restricted or confidential patient information and must comply with the terms of the Mercy Medical Center Security Policies as it applies to their job role.”

 

ESSENTIAL FUNCTIONS:

  • Greets, instructs, and directs all incoming patients and visitors.
  • Assists with completion of registration forms.
  • Answers incoming calls and provides routine information and directs calls to appropriate area.
  • Accesses, inputs, and retrieves information via the computer, updates information as needed.
  • Assists with pre-certification process.
  • Monitors patient waiting time and maintains patient flow.      
  • Performs billing processes as identified.
  • Assures completion of all appropriate documents upon check out.
  • Utilizes appropriate auditing tools according to IHC guidelines.
  • Attempts to contact all “no show” patients, documents in patient’s record and reschedules patient.
  • Notifies patient of future scheduled appointment.
  • Collects payments and compiles daily payment log.
  • Educates and instructs patients of upcoming procedures and tests under the nurse’s guidelines.
  • Maintains accurate balance of petty cash.
  • Utilizes answering service at appropriate times and retrieves messages from answering service and responds appropriately.
  • May cover other Iowa Heart Center locations as directed.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire
  • Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
  • High School Diploma or equivalent.
  • Computer experience required
  • Prefer at least one year of experience in the medical office setting.
  • Knowledge of medical terminology desirable.
  • Cardiovascular Medical Terminology class completion within 1 year of hire.

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