Clinical Coordinator, PCU

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Pay Scale: $40.56 - $58.81

Shift: Full Time, Days

Job Summary:

Under the direction of the Critical Care Director, the Clinical Coordinator performs duties by applying professional nursing theory and principles, and utilizes the nursing process to assess, plan, implement and evaluate care given to patients. Works collaboratively with staff and physicians in providing patient care and ensuring department efficiency. The Clinical Coordinator plans, directs and coordinates unit activities and is responsible for staff management.

Essential Duties:

Staff Management

• Oversees daily work of assigned staff (PCU and Telemetry). Completes daily face to face rounding providing an opportunity for staff to discuss concerns or issues. Acts as a resource person for procedures and treatments.
• Monitors time and attendance/payroll through the Kronos system.
• Completes selection, hiring, promotion, counseling and termination of assigned personnel.
• Completes new employee department orientation, competencies and evaluations for assigned staff.

Patient Satisfaction

• Collaborates with the Unit Director and Patient Experience Team to develop, implement and evaluate a comprehensive customer service plan with key performance goals/benchmarks for all staff and the department.
• Facilitates customer service improvement efforts to continually improve trends though ongoing system/process analysis by training, coaching and supporting the use of rounding, service recovery, recognition and other key strategies.
• Utilizes creative and innovative thinking to keep the service culture alive on a daily basis throughout the unit and department.
• Gathers and analyzes data relative to performance and processes, looking for opportunities to improve the delivery of these services. Understands the importance of gathering and using “voice of the customer” data.
• Plans and coordinates with the Patient Experience Team to deliver appropriate education/training to build improvement skills of all relevant staff.

General Duties

• Keeps Director updated on unit productivity, staff performance and other department measures.
• Plans, directs and coordinates unit activities. Works with team members toward common goals and provides a positive work environment.
• Works cooperatively with the Nursing Coordinator to assign patient beds and coordinate resources.  Assists with coordination, prioritization, and communication related to scheduling and patient flow to ensure maximum efficiency, safety and appropriate utilization of the department resources.
• Ensures department is in compliance with policies/procedures and regulatory standards (AORN, CMS, OSHA, Joint Commission).
• Evaluates unit for safety issues and completes weekly safety checks.
• Works closely with the Unit Director on unit specific performance improvement projects.

Unit Specific Duties

• Maintain/Update/Implement CDM.
• Audit/Reconcile Daily Charges.

License/Certification:

• Current RN license issued by the State of Oregon.
• Must have current BLS and ACLS upon hire.
• CCRN or PCCN certification required within three (3) years of hire date.

Experience:

• Three (3) years current acute care experience required.
• Experience in a charge nurse position or equivalent management role required.
• Must be able to apply nursing process to direct patient care through assessment, analysis of collected data, development of a plan of care, and implementation and evaluation of effectiveness of nursing interventions/actions in relation to intended goal.

Education:

• Associates degree in Nursing required, BSN preferred.
• Current CCRN or PCCN certification preferred.
• Direct supervision experience preferred.