Patient Access Rep II

Requisition ID
Employment Type
Full Time
Hours / Pay Period
Standard Hours
Monday - Friday 8am - 5pm
Facility / Process Level : Name
CHI St Joseph Health


CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.


The Patient Access Respresnstative II is responsible for greeting patients, communicating with departments, scheduling appointments, answering phones, receiving payments, verifying necessary information and records in the medical record.  Provides information to patients so they may fully utilize and benefit from the clinic services. 


  • Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient`s arrival.
  • Answers phone in pleasant manner and routes calls, takes messages, responds to questions and deals with patients' needs expeditiously.
  • Schedules follow-up appointments, and contacts no-show and canceled appointments to reschedule to ensure that no patient is lost to follow-up.
  • Verifies and updates patient information at each encounter with patient.
  • Collects copays, bad debts and prepays as specifies in the system at time of patient check-in. Issues receipts.
  • Obtains patient forms, consents, signatures as needed to keep patient's records up to date.
  • Collects and enters patient's insurance information into database.
  • Obtains referral information is necessary for patient's appointment. Ensuring proper authorizations are obtained before patient is seen in the office.
  • Assembles patient's charts for the next day visits, ensuring records from other offices have been received and scanned into patient's chart.
  • Performs other duties as assigned to meet the organization`s needs.



  • Required: High school graduate



  • Required: Minimum 1 year clinic experience



  • Required: Computer programs/EMR



The above statements reflect the general details considered necessary to describe the essential functions of the job as identified, and shall not be considered a detailed description of all work requirements that may be inherent in position.


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