Communications Operator

Requisition ID
2021-161725
Employment Type
Part Time
Department
Call Center
Hours / Pay Period
40
Shift
Varied
Standard Hours
VARIABLE
Facility / Process Level : Name
CHI Memorial Chattanooga
Location
TN-CHATTANOOGA

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities

Job Details:

Communications Operator

Part Time Position

 

Job Summary / Purpose

The communication clerk must have organizational skills needed to take and deliver accurate messages.  They must learn to keep callers calm in an emergency situation and route them to the appropriate Dr.  The operator must have the capability to assist multiple customers at one time in a timely manner.  Good decision making when determining the issue at hand is very important.  The clerk answers for over 400 physicians afterhours, lunch times, and meeting times.  The operator must ensure the privacy and confidentiality of all messages received or given.

Essential Key Job Responsibilities

  1. The operator must have outstanding communications skills and be a team player.
  2. They must be familiar with health system programs, procedures and services and answer any questions that may be asked. Computer skills and basic medical knowledge are essential to this position.
  3. Other responsibilities include answering the phones after hours and at lunchtime for more than 100 physician offices, taking messages for them, the hospital, PTs and route them appropriately depending on the urgency of the call.
  4. The operator must be able to multitask. They have to talk, key it in and listen all at the same time.
  5. This department operates 24/7 and all holiday. The operators will work shifts as needed including weekends, 2nd and 3rd shifts and holidays.
  6. Other duties as assigned by management.

Qualifications

Job Requirements:

-High School Diploma

-Must have experience in a call center setting and in interacting with the public.  Must have basic medical knowledge, keyboarding and computer skills.  Must be able to perform under stress, multi task and be willing to cross train

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