Patient Experience Coach

Requisition ID
2021-161741
Employment Type
Full Time
Department
Patient Experience
Hours / Pay Period
80
Shift
Day
Standard Hours
Standard
Facility / Process Level : Name
CHI Health Immanuel
Location
NE-OMAHA

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities

Job Summary / Purpose

This position contributes to the fulfillment of the CHI Health mission and vision by working closely with leadership to strategically identify Patient Experience needs for CHI Health.  Responsible for supporting system-wide programs, initiatives, projects and interventions focused on ensuring that our patient’s experience is consistent and exceptional. The Patient Experience Coach will work closely with hospital leaders to identify, prioritize and plan improvement efforts through data analysis and observation. 

Essential Key Job Responsibilities

  • Provide internal coaching and consulting to hospital leadership and frontline staff in order to drive patient experience improvement/goals.
  • Interprets patient experience performance through survey data and patient/family complaint trends to provide in-depth, proactive consultation, coaching and improvement tactics to leaders, physicians and staff.
  • Regularly observes workflow of front line staff and provides recommendations for improvement when appropriate. Must be comfortable with coaching in the moment when appropriate.
  • Perform data analyses and process observations in key hospital service line areas (i.e. inpatient, outpatient, ED, etc.) in order to identify and address current service performance gaps.
  • Provide recommendations action plans to local leadership regarding data analysis and observations.
  • Assist leaders in development and cost-effective implementation of strategies aimed at maximizing patient experience and ensure they possess the necessary tools and support to do so.
  • Participate in patient experience team meetings and other action committees to provide support, feedback and guidance.
  • Assist leaders in the development of improvement action plans; researches, reviews, and recommends evidence-based practices for patient experience and service recovery as appropriate.
  • Prepare reports and presentations that depict performance trends in an easy to consume and understand format.

 

Qualifications

  • Bachelor's degree required
  • Excellent verbal and written communication skills.
  • Proven ability to make oral presentations and facilitate small or large groups.
  • Practices excellent active listening and coaching skills.
  • Ability to manage multiple tasks and priorities in daily and long-term assignments.
  • Self-motivated, well organize, and detail-oriented.
  • Computer proficiency with MS Office products (Word, Excel & PowerPoint)

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply, or can't find a relevant opportunity?

Join one of our Talent Communities to learn more about a career at CommonSpirit Health and experience #humankindness.