President Memorial, Market COO

Requisition ID
Employment Type
Full Time
Corporate Executive Management Team
Hours / Pay Period
Standard Hours
Monday Friday 8 am to 5 pm
Facility / Process Level : Name
CHI Memorial Chattanooga


CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.


Reporting to the CEO and President for CHI Memorial, the COO will have oversight for all acute care operations within the market.  She/he will be a strategic, inspirational leader that can capitalize on past successes and advance the key operational strategies for the organization.  She/he will continue to foster a culture of transparency and accountability successfully navigating an evolving organization, market and industry to achieve market operating, financial, and service expectations.  She/he will work collaboratively across the market and within CommonSpirit Health, integrating leadership across entities to facilitate increased collaboration, knowledge sharing, and standardization of patient care and experience.  The COO will establish strong physician relationships maintaining visibility with the medical staff and developing structures to encourage physician engagement in quality, safety, and clinical/operational improvement initiatives across CHI Memorial.  This individual will develop other staff members to achieve their optimal performance and serve in external roles assigned by the CEO to foster collaboration to improve health status of the community.  All activities will be carried out in accordance with the mission, vision and values of CommonSpirit Health.


Optimizes Quality, Safety, and the Patient Experience:

  • Takes a lead role in collaboratively setting and achieving annual quality targets for the facility that support system-wide targets and champions patient experience initiatives, ensuring the delivery system works as a team in delivering excellent care.
  • Leverages quality oversight mechanisms, such as use of data and rounding, to ensure patients receive the highest quality care.
  • Effectively integrates local health delivery system, facility, and community wellness metrics.
  • Engages employed and partner physicians in continuously improving quality and achieving standardization.
  • Conducts regular reviews of the extent to which the facilities are meeting system-wide quality and patient care standards and initiates continuous improvement in partnership with administrative and clinical staff.

Optimizes Clinical Operations and Delivers Value to the Community:

  • Serves as a key integrator in how the continuum of care effectively provides high quality care for patients leveraging the best value point and level of care.
  • Focuses on wellness management to reduce costs downstream in the continuum of care.
  • Plays a key role in physician practice management. Engages physicians in continuum of care.

Serves as a Leader in Forwarding the Goals of CHI in the Community:

  • Builds relationships and partnerships with government, healthcare, and both for- and not- for- profit organizations that support the delivery of healthcare in the community.
  • Advocates for partnerships and programs that grow the business to deliver value in new ways.
  • Participates in key boards and coalitions and builds relationships with external organizations in the community to address health disparities and improves health status.
  • Builds strong relationships with physician organizations particularly in support of seamless delivery of a continuum of care.

Serves as a Community and Organizational Role Model for the Values and Standards of CommonSpirit Health:

  • Serves as a role model and leader for positive moral and ethical behavior that is consistent with the mission, vision, and values of CommonSpirit.
  • Conducts an annual review of the extent to which the facilities are fulfilling the CommonSpirit mission, vision, and values.
  • Builds working relations with community health organizations and providers to access and improve community health.
  • Provides leadership to the facilities’ community and social accountability activities.
  • Actively participates in community activities and boards that promote CommonSpirit mission, philosophy, and values.
  • Integrates religious symbols, which speak of the religious tradition of the facility into all building projects.

Talent Management:

  • Attracts and retains high quality clinical- and non-clinical key staff who will contribute to the sustained success of the facilities.
  • Engages the Executive team in maintaining a positive work environment for employees, including competitive wages and benefits and the consistent application of personnel policies and procedures.
  • Maintains open, honest, and timely communications to the facilities’ many and varied public stakeholders including the community, employees, medical staff, Board of Directors, and CommonSpirit.
  • Encourages the professional growth and development of the management team, including physician leaders.


  • Communicates and collaborates with board members and organization officials to ensure efficient facility functioning.
  • Informs board of major activities, current issues, and/or problems that impact the success of the facility.
  • Assists the CEO and President with development of board meeting agendas and participates in (leading, when necessary) these board meetings and/or committees.


Fiscal Responsibility:


  • Supports fundraising for the local health system.
  • Understands and leads effective facilities improvement and capital projects.
  • Educates and engages others in using a variety of data to enhance the financial performance of the system.
  • Monitors all financial operations to ensure the facilities utilize its resources in a fiscally responsible manner.



  • A minimum of 10 years’ experience as a senior operational leader in a healthcare facility is required.
  • Prior experience could include chief executive officer in a smaller, acute care community hospital, or chief operating officer of a similar size to CHI Memorial Health System or larger acute care/tertiary care community hospital.
  • Candidates who possess both for-profit and not-for-profit senior leadership experience will be considered. Senior operations leaders with academic medical center experience will also be considered.
  • Prior experience working in a national or regional health system is
  • A track record of successfully working with and recruiting physicians is
  • Some experience in philanthropy – willing to be a leader in raising funds for CHI Memorial.


  • A bachelor’s degree is required as is an MHA, MBA, or MS in healthcare administration, business administration, public health administration, or a related field. Physician candidates will be considered assuming they also possess a master’s degree in one of the above stated fields and a significant track record of profit and loss responsibilities for hospital
  • Designation as a Member or Fellow of the American College of Health Care Executives is preferred (FACHE).


 Style and Demeanor:

  • A diplomatic yet effective change agent.
  • Able to provide thorough yet concise analysis and reports.
  • Able to see the “big picture” while attentive to details.
  • A leader from whom people draw confidence and desire to follow. An open, approachable style that invites discussion and dialogue.
  • Possesses executive presence and excellent communication skills.
  • Possesses excellent boardroom demeanor.
  • Visible in the hospital with all staff as well as in the community.
  • Comfortable leading a faith-based organization and living in a family-centric environment.



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