Chief Administrative Officer

Requisition ID
Employment Type
Full Time
Medical Staff Administration
Hours / Pay Period
Standard Hours
Monday - Friday (8:00 AM - 5:00 PM)
Facility / Process Level : Name
Medical Clinic of Sacramento Inc


Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California.  Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve.


As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.


Position Summary:


The CAO is responsible for MMG’s financial management, business and administrative operations. As the chief administrative executive, the CAO: designs, implements and monitors all business and administrative operations for MMG; support governance functions; and creates and/or implements strategy for organizational effectiveness. The CAO will regularly communicate and coordinate with MMG’s senior management team, MMG's Board of Directors, Dignity Health Medical Foundation leadership, DHMF management and non-management staff, MMG physicians, APP’s and physician leaders. 


The CAO communicates and maintains relationships with the DHMF Leadership teams in matters of business operations and strategic planning. An important aspect of this position is collaboratively working with MMG, DHMF and Dignity Health leadership teams to improve consistency, improve performance (Finance, Patient experience, clinical professional experience), and promote and improve our integrated approach to healthcare delivery. 


Initial Expectations:

  • Build and maintain collaborative work environments across departments (Physician support services, DHMF HR, Physician/APP compensation, DHMF coding/billing, Marketing/communications) of the Medical Group and Medical Foundation.
  • Collaborate with MMG Finance Director, DHMF finance, DHMF Physician compensation and be proficient in budgeting, analyzing, forecasting and reconciling – expense vs revenues
  • Develop an in depth understanding of all potential incentive revenue sources and develop, implement and maintain systems to track, trend and grow incentive revenue.
  • Assess and become well versed in MMG financial reporting mechanisms, tax rules and legal regulations pertaining to MMG, Inc. 
  • Collaborate with MMG Data Science Director to refine and improve analytics and reporting functions.
  • Review support available from DHMF, identify resources, and refine DHMF/MMG structure to best serve the needs of the medical group.
  • Develop and maintain highly effective professional talent management system.
  • Review and improve upon existing communication vehicles for disseminating information to physicians, staff and other key stakeholders.

Scope of Responsibilities:

  • Plan, oversee and optimize business and administrative operations (ie. Physician services, DHMF HR, Physician/APP compensation, DHMF coding/billing, Marketing/communications, MMG Data science and analytics, MMG Value based operations) to ensure organizational effectiveness. Serve as internal consultant to MMG’s Medical Group President, CEO, Board of Directors, Chief Medical Officer, Chief Equity and Inclusion Officer and Chief of Quality and Value Operations.
  • In collaboration with the medical group's senior leadership team ensure clinical and business integration.
  • Bring forward issues and recommendations relating to the group's strategic plan, annual operating calendar, annual goals, revenue projections and budget.
  • Support senior leadership and the Board through the negotiation of the Professional Service Agreements with DHMF.
  • Identify opportunities to further integrate medical group operations, DHMF/MMG clinical operations, DHMF support systems, and maintain our culture/MMG way.
  • Generate unique and progressive ideas and develop new and improved approaches, systems or processes in a visionary way to champion change.
  • Develop and execute tactical plans to advance strategy.
  • Serve as a liaison between professional administrative support, physician leadership and administration and oversee medical group support functions provided by DHMF and actively collaborate with CEO/CMO, i.e. HR, risk management, quality improvement, recruitment, credentialing, etc.
  • Ensure decision support and benchmarking data is accurate; research "best practices" related to effective medical group administration.

Reporting Relationships:


The Chief Administrative Officer (CAO) reports to the CEO of the medical group and is a member of Mercy Medical Group (MMG) Management team. The CAO works closely with MMG leadership to secure support and resources critical to the administrative operations of the Medical Group. The CAO will engage and develop personnel critical to the successful business and financial support of the medical group.


Minimum Qualifications:


Seasoned and highly qualified executive whose experience includes managing medical group business operation activities in a complex, highly collaborative environment. The ideal candidate's management style will engender trust, integrity, collaboration, flexibility and responsiveness. Effective communications skills and the ability to develop positive relationships including ability to: communicate clearly and effectively; and establish a professional, trust-based relationship with physicians, advanced practice providers and all levels of management throughout the organization. 

  • MBA, MHA, or equivalents is required
  • Five (5) years of management experience and demonstrated experience working with physician groups, health systems and health plans
  • Must have:
    • Demonstrated management in physician practice operations, financing, strategic planning, negotiating and compensation and benefit plan development
    • Demonstrated financial planning and management skills as they relate to physician/institution relationships
    • Demonstrated track record in developing highly effective relationships with physicians, colleagues, other healthcare providers and healthcare leaders
    • Oral and written communication skills to work effectively with all levels of management
    • Proven communication skills and previous Board level presentation experience
    • Extensive knowledge of reporting requirements and in-depth knowledge of the financial, patient care and revenue generating information systems
    • Ability to anticipate issues and develop solutions
    • A firm grasp of issues and challenges facing physician groups.
    • Demonstrated skills in preparing, organizing and presenting financial and business performance information to senior executives


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