CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
A. Coordinates all referrals and utilizes established admission criteria to evaluate appropriateness of admission
B. Obtains physician orders for patient status prior to admission
C. Identifies areas in need of improvement.
II. Communicates Effectively
A. Resolves situations as appropriate within scope of job. Handles complaints/concerns in a prompt and courteous manner; assess and directs to appropriate person to deal with concerns as needed; makes attempt to solve issues with involved parties.
B. Demonstrates tact, courtesy, sound judgment and a professional attitude when relating with patients, families, coworkers, physicians, and affiliated agencies.
C. Gives and receives feedback in a positive manner.
D. Communicates both verbally and in writing with physician and appropriate hospital staff regarding patient needs and progress of discharge plan.
E. Meets with Care Management Leadership to discuss case specific issues.
F. Actively participates in staff meetings, for information exchange, discussion of performance indicator results and action planning.
G. Develops professional relationship with community partners.
III. Professional Public Image
A. Portrays a positive public image at all times.
a. Acts as a role model for others.
b. Recognizes, appreciates, accepts and values differences in people and treats all with dignity and respect.
c. Attends and participates in CHI- St. Vincent facility committees as assigned.
d. Wears clothing and CHI-St. Vincent identification badge consistent with dress code and attends to personal hygiene to maintain a clean, well groomed appearance.
e. Maintains attractive, safe, and clean workspace.
f. Meets CHI- St. Vincent facility attendance standards.
IV. Team Work
A. Builds and maintains positive relationships with healthcare team, placing organizational/team goals first.
B. Assumes responsibility, authority, and accountability for patient load, assisting other coworkers when requested or as the need arises.
C. Meets deadlines and takes responsibility for accomplishing one’s own work.
D. Takes feedback from coworkers and uses feedback to improve performance.
E. Participates in peer evaluations.
F. Identifies and actively participates in projects to assist with team self-actualization.
G. Participates as a team member with department wide events/programs.
H. Uses appropriate resources and methods to resolve conflicts with others in a positive and professional manner.
Registered Nurse with Bachelor’s degree or diploma/associates degree with care management certification within 2 years of hire date (CCM or ACM)
Licensure: A current unencumbered RN license to practice in the State of Arkansas is required.
Preferred: Master’s degree and case management certificate (CCM or ACM)
Experience: Requires Minimum of three years in acute care hospital
Preferred – experience in case management, discharge planning or utilization management role
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