Division Director of Operations - Medical Group

Requisition ID
Employment Type
Full Time
Hours / Pay Period
Standard Hours
Monday - Friday (8:00 AM - 5:00 PM)
Facility / Process Level : Name
MercyOne Des Moines Medical Center


MercyOne is a connected system of health care facilities and services dedicated to helping individuals live their best life.


With 420 care locations, our clinics, medical centers and affiliates are never too far from home, allowing us to improve the lives of individuals and communities across the state of Iowa and beyond.


Mission Statement:

MercyOne serves with fidelity to the Gospel as a compassionate healing ministry of Jesus Christ to transform the health of our communities.


MercyOne Vision Statement:

MercyOne will set the standard for a personalized and radically convenient system of health services.


MercyOne Values:



Commitment to the Poor






MercyOne Cultural Beliefs:


I benefit from and strengthen MercyOne.


Personalize Care

Your experience.  My responsibility.


Own It!

I own my actions to deliver our key results.


Improve Daily

I make improvements every day for those we serve including each other.



I imagine and embrace bold new ideas to revolutionize health.




The primary focus of the System Director Operations Medical Group will be to support the infrastructure of MercyOne Medical Group.  This role works closely partners with MercyOne Medical Group executive management in each market to ensure strategic direction of the market, and facilitate outstanding quality, achieving all key performance outcomes including patient satisfaction of our members and support MercyOne’s achieving its vision of "set the standard for personalized and radically convenient system of health services



  • Responsible for all medical group business operations throughout MercyOne.
  • Broad leadership responsibilities for business development and strategic growth of the assigned division, operations, personnel management, budget development, and fiscal management.
  • Ensures thorough direction and coordination of activities, market specific goals and objectives related to the strategic plan are developed, translated, and/or prioritized according to the overall priority strategic aims and implemented and evaluated on an ongoing basis.
  • Drives consistent, system-wide service line approach across all facilities in conjunction with processes and standards set by the MercyOne leadership.
  • Oversees system projects and fosters involvement of all constituents in rapid process improvements.
  • Assists the MercyOne leadership in developing and implementing operations plans that align with the strategic plan.
  • Analyzes and recommends changes in organizational systems, policies and procedures and ensures their implementation.
  • Works collaboratively with the management team and physician leadership, serving as a resource to help reduce costs, enhance revenues, achieve effective utilization and meet quality goals and objectives.
  • Effectively analyzes and utilizes information to develop and support management decisions.
  • Assists in the development, negotiation, execution, and monitoring of vendor and service contracts.
  • Creates and encourages a positive team-oriented work environment within and across practice sites.
  • Works with the physician leadership, management staff, and other members of the team to resolve conflict.
  • Maintains compliance with regulatory, contractual, and accreditation requirements.
  • Participates in provider recruitment and retention and assists in the viability and appropriateness of accumulating additional practices to the Medical Group.
  • Participates in development of Medical Group strategies and presentations to the Medical Group Governance Council, and executive leadership groups.
  • Supports workflow integration within MercyOne Medical Group.
  • As a MercyOne Leader, the incumbent is expected to demonstrate leadership traits which support our Mission Statement and Core Values as identified below:
  • Performs related duties as required and assigned.






  • A Bachelor’s degree required; a Master’s degree in health care administration or business administration preferred.
  • Three (3) years’ experience in progressive leadership roles in a comprehensive service line business and/or integrated health system and/or leading strategic planning and tactical implementation preferred.
  • Advanced skills in financial analysis, budgeting, planning, and relevant computer applications.
  • Experience collaborating closely with physicians and proven ability to gain trust and credibility.
  • High energy level with a sense of urgency; takes ownership.
  • Proven experience developing and implementing a continuous improvement culture. including the demonstrated ability to strategize and develop measurable improvements in the quality of clinical care, patient satisfaction and outcomes with the physician staff.
  • Must be able to lead clinical care teams and/or physician groups, including group facilitation, leadership development, team building, and performance management while driving cultural and other change management initiatives. Must be able to Influence clinician behaviors through engagement
  • Through the use of informatics, must be able to establish, pursue and monitor appropriate process and outcome measures for key initiatives using a systems perspective; evaluating the processes by which clinical care and patient services are delivered; identifying areas of opportunity; setting standards for outcomes; developing appropriate systems to monitor outcomes; and overseeing the implementation of process
  • Assessing and assimilating industry trends and predicting the futuristic relevance and applicability of innovative industry trends is highly
  • Must be able to operate effectively in a collaborative, shared leadership
  • Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of MercyOne.


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