CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Mission and Core Values – Demonstrates the ability to progressively guide and lead groups of people to meet goals and exceed customer requirements. Role models leadership behavior, collaborative team relationships and St. Vincent Health System/CHI Core Values.
B. Performance Management (Customer Satisfaction/Quality) - Creates team based quality improvement plans, including definition of team goals, utilizing performance measures and appropriate analysis tools, changing and improving performance through feedback, coaching and teaching. Leads the patient care unit in care delivery based on research findings and evidence-based practice.
C. Fiscal Performance - Utilizes an indicator system to monitor volume trends incorporating financial and customer satisfaction measures. Demonstrates an ability to plan, organize and control department resources and communicate fiscal expectations to staff.
D. Workload Coordination (Teamwork) - Coordinates the allocation of staff on a day to day basis to ensure the delivery of appropriate service by competent staff as defined by experience, education and skill. Provides for and encourages and environment of self-development and continued learning.
E. Management and Communications – Demonstrates the ability and dedication to address issues and activities that encompass the larger aspect operations of the division including the ability to communicate with other members of the St. Vincent Health System/CHI, physicians, staff and external sources/vendors. Maintains an effective channel for productive and interactive communication.
F. Direct supervision (24 hours/7 day a week) for the following:
Charge Nurses (RN)
Registered Nurses (RN)
Licensed Practical Nurse [LPN]
Certified Nursing Assistants
Other Departmental Personnel
G. Participate on committees and leads projects as assigned.
H. Any other duties, as assigned.
Education: Bachelor’s degree in nursing (BSN), MSN preferred.
Licensure/Certification: Current unencumbered RN licensure to practice in the State of Arkansas; Membership in professional organizations and professional certification required. Must sit for professional certification within one year of entering the position. Must have obtained professional certification within two years.
Experience: Minimum of 5 years clinical experience in a healthcare organization required. 3-5 years of clinical management experience preferred.
Physical Requirements: The physical activities involve balancing, climbing, crawling, crouching, grasping, kneeling, lifting, pulling, pushing, reaching, standing, stooping, and use of fingers and repetitive movements. An individual in this position may be required to carry or lift weight of up to 50 lbs., push and/or pull 100-150 lbs. The sensory and communicative activities required for this position includes feeling, hearing, seeing, smelling, and speaking.
Knowledge and Skills: Demonstrated ability to problem solve and be supportive/innovative in the process of change; strong human relations skills with an ability to handle difficult/sensitive issues with regard to patient confidentiality; ability to motivate others; and excellent written/oral communication skills; knowledge of hospital practices and procedures, as well as laws, regulations, and guidelines pertaining to the department.
Service Skills: An ability to integrate and interpret data from diverse sources addressing issues high complexity. An ability to develop strong relationships with customers (i.e. patients, physicians and supporting departments). Demonstrated facilitation skills with a working knowledge of CQI tools and techniques.
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