ServiceNow Developer

Requisition ID
Employment Type
Full Time
Human Resources Technology
Hours / Pay Period
Standard Hours
Monday - Friday (8:00 AM - 5:00 PM)
Facility / Process Level : Name
CSH System Office Support Ctrs


CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.


Senior Analyst will be responsible for designing, developing and administering the Human Resources instances of ServiceNow.  This experienced developer is committed to innovation and designs solutions that leverage ServiceNow’s features and functionality to their full potential to create an excellent experience for our employees.  As the senior-level developer on the team, they will share knowledge and train colleagues as needed.

Essential Key Job Responsibilities

  • Designs and develops solutions that address business needs and opportunities; proposes changes that would make the instances more effective and contribute to improvements in employee experience
  • Gathers requirements; creates custom technical design documents; performs unit and system testing; and implements plans for small to complex projects.
  • Ensures design and coding approaches meet the requirements and functional specifications by using sound judgment and creativity.
  • Participates in planning and execution of tasks related to initiatives which may include upgraded versions of current systems, third-party solutions, and integrations with additional enterprise systems.
  • Develops, configures, and maintains HR platform: installation, configuration changes, and debugging issues, while partnering with ITS resources
  • Serves as liaison with ITS resources in planning and resolving of platform issues with upgrades, and patches
  • Assists in standardizing and optimizing the way data/information is stored and retrieved which includes training of best practices.
  • Stays abreast of current solutions, development concepts, best practices and procedures by attending trainings, participating in professional associations, and the like.



  • Bachelor degree or equivalent experience
  • 5 years' experience with ServiceNow, preferably with experience in HRSD/HRSM
  • Ability to write, test and debug JavaScript
  • Proficiency in flow designer, performance analytics, portal design and configuration, and virtual agent
  • Project team participation for implementations and enhancements
  • Experience utilizing advanced functions within Excel/Google Sheets for data validation and auditing
  • Demonstrated experience with supporting business processes within a Business Operations team
  • Experience with Agile and SCRUM development methodologies


  • ServiceNow Certified in at least one path (System Administrator, CIS, CAD) with current deltas
  • Healthcare experience
  • Previous experience with Lawson, Workday, HR system or business applications


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