Client Relations Associate

Requisition ID
2021-169973
Employment Type
Full Time
Department
Home Health and Hospice
Hours / Pay Period
80
Shift
Day
Standard Hours
Monday - Friday
Facility / Process Level : Name
CHI Health Connect Home-Fargo
Location
ND-FARGO

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities

The Client Relations Associate (CRA) makes essential contributions to the achievement of the organization’s objectives as a field-based business development representative, consistently meeting the volume expectations for referrals and admissions. The CRA is the voice of the customer. The position maintains and grows current market share and grows new sources of business sufficient to support the branch’s business plan. This position will work with the Agency Directors; Business Development Coordinator to develop and execute specific strategies and tactics to achieve revenue targets, patient experience and profitability goals.

 

The Client Relations Coordinator (CRC), additionally, is a mentor and coach, responsible for the supervision of assigned CRA(s) and/or Care Transition Nurse(s). The CRC is also the voice of the customer and observes and reports trends, changes, and new opportunities to assist CHI Health at Home with planning and executing business growth strategies.

 

Depending on which business unit is assigned, Home Health and Hospice CRA & CRC (s) primary customers are skilled nursing facilities, assisted living communities, Community Based Residential Facilities, physicians, professional associations and organizations within the established market.

Qualifications

Requirements

Health care professional credential, Bachelor’s degree or comparable business experience required

CRA - Minimum of one year of related sales experience, preferably in a health care/medical field or patient transportation

CRC - Minimum of two years of related sales experience, preferably in a health care/medical field or patient transportation, or related Care Transition Nurse experience

Excellent sales, customer service and persuasive abilities; ability to build trusting relationships and gain commitment for referrals.

Excellent communication skills, both verbal and written.

Strong knowledge of computer-based applications, including Microsoft Office applications (Excel, Word & PowerPoint) and territory management systems.

Excellent time management, organizational, administrative and presentation skills, as well as the ability to work independently and interdependently, to interact with all levels of staff and management, set priorities, manage multiple demands effectively and use good judgment.

Excellent interpersonal skills with diverse customers and staff. Must be highly articulate and capable of communicating effectively with groups and individuals verbally and in writing, with strong presentation skills and ability to interact with all levels of staff and management using superior interpersonal and influencing skills. Communicates with optimism about the future.

Ability to travel, valid driver’s license, auto liability insurance coverage according to company policy.

CRP II

Basic knowledge of the healthcare industry, Medicare, managed care, insurance reimbursement and accounting practices. Knowledge of contracting.

Demonstrated ability to effectively lead, train, develop, evaluate andmanage staff performance.

Possesses a strong belief in an organizational culture that encourages valuing, recognizing and empowering associates and best service excellence practices demonstrated through personal behavior and work ethic required.

 

Preferred

CRP I - Minimum of one year of related sales experience, preferably in a health care/medical field or patient transportation.

 

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