Manager - Centralized Surgery and Medical Access

Requisition ID
2021-172372
Department
Central Scheduling - Primary Care
Hours / Pay Period
80
Shift
Day
Standard Hours
0800-1700
Facility / Process Level : Name
CHI Health
Location
NE-OMAHA

Overview

CHI Health is a regional health network with a unified mission: nurturing the healing ministry of the Church while creating healthier communities. Headquartered in Omaha, the combined organization consists of 14 hospitals, two stand-alone behavioral health facilities, more than 150 employed physician practice locations and more than 12,000 employees in Nebraska and southwestern Iowa. 

This position contributes to the Mission and Vision of CHI Health by serving as the Manager for planning, organizing, implementing, and maintaining initiatives for the Surgery & Medical Access departments, including responsibility in the scheduling and patient access functions.   Provides leadership in operationalizing CHI Health Strategic Initiatives and priorities.  Serves as a role model for ethical behavior and promotes an awareness and understanding of positive ethical and moral principles consistent with the Mission, Vision, and Commitments of CHI Health.

CHI Health provides you with the same level of care you provide for others. We care about our employees’ well-being and offer benefits that complement work/life balance.

We offer the following benefits to support you and your family:

  • Free Membership to our Care@Work program supporting any child care, pet care, or adult dependent needs
  • Employee Assistance Program (EAP) for you and your family
  • Health/Dental/Vision Insurance
  • Flexible spending accounts
  • Voluntary Protection: Group Accident, Critical Illness, and Identity Theft 
  • Paid Time Off (PTO) 
  • Tuition Assistance for career growth and development
  • Matching Retirement Programs
  • Wellness Program

Responsibilities

Expectations:

  • Manages and provide leadership to all aspects of patient scheduling and access to ensure efficient, effective, complete, accurate and appropriate for procedure as ordered by Physician. Timely scheduling of services in a manner to maximize patient service volume, minimize uncollectible revenue, and increase patient satisfaction.
  • Provides leadership in the development and evaluation of policy and procedures addressing system-wide operations of medical access function; in some cases provided by a partner vendor. Develops, coordinates operational standardization, service standards and approaches; works collaboratively with vendor to assure consistency of practice and customer experience across the division.
  • Develops and manages capital and operational budgets in support of strategic plans and goals for Patient access and Scheduling functions, as appropriate. Develops, monitors, and responds to a full range of financial, service, and quality indicators in all areas.
  • Provides support, interacts, and serves as a clinical resource to MAC staff, and as needed vendor teams as it relates to Division practices and policies. Maintains clinical competency. Functions as a resource for policy and procedure interpretation.
  • Coordinates and manages operating systems, operational standardization, service standards and communication methods in line with system policies and processes.

Qualifications

Minimum Qualifications

  • Bachelor’s degree required
  • Registered Nurse (RN) license required
  • Process improvement and change management skills
  • Strong communication and influencing skills
  • Ability to manage multiple tasks and priorities in ambiguous and rapidly change situations
  • Two (2) years of experience in an Access Center

 

related skills: access center, surgery scheduling,  patient access, scheduling, RN, nurse, registered nurse, nebraska, midwest, career, healthcare, hellohumankindness

#LI-CHI

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