Revenue Cycle Informaticist

• Comprehensive Revenue Cycle Knowledge: End-to-end understanding of all revenue cycle functions (e.g., patient access, coding, billing, claims management, denials, collections).
• Healthcare Financial Acumen: Ability to interpret financial reports, understand healthcare regulations (e.g., CMS releases), and apply financial calculations (discounts, percentages).
• Industry Best Practices: Knowledge of leading practices in revenue cycle and the ability to apply them to improve performance and consumer experience.
• Policy & Procedure Implementation: Ability to influence and support revisions to standardized policies and procedures to streamline operations and enhance revenue while remaining compliant.

II. Technical & Informatics Skills:

• EPIC EHR Expertise REQUIRED: Strong technical build, administrative, or operational experience with Epic, certifications preferred but not required
• Epic System Optimization & Maintenance: Overseeing implementation, evaluation, optimization, and maintenance of revenue cycle initiatives and systems.
• Workflow & Process Design: Ability to connect operational processes with technical tools, workflows, and capabilities to drive outcomes.
• Application Support & Troubleshooting: Providing support to staff and end-users on revenue cycle systems and workflow issues/requests/enhancements.
• Data Analysis & Interpretation: Utilizing data-backed decisions to identify improvement opportunities and analyze performance trends.
• Computer Proficiency: Proficient in Microsoft Office (Outlook, Excel) or Google Docs/Gmail, various healthcare industry applications, vendor-based internet software, and databases.

III. Analytical & Problem-Solving Skills:

• Root Cause Analysis: Experience with techniques to identify the underlying causes of issues and process deficiencies.
• Problem Definition & Resolution: Ability to define problems, collect data, establish facts, draw valid conclusions, and resolve issues proactively.
• Strategic Thinking & Insightful Decision Making: Ability to analyze and solve complex problems, make strategic decisions, and separate key details from "noise."
• Identifying Performance Trends: Ability to identify positive and negative performance trends in tools, processes, and third-party partner performance.

IV. Communication & Interpersonal Skills:

• Cross-functional Collaboration: Facilitating collaboration between IT, clinical/application support teams, vendors, end-users, subject matter experts, and the broader revenue cycle organization.
• Stakeholder Influence & Engagement: Ability to influence diverse stakeholders (market leaders, business partners, system colleagues) and gain buy-in for initiatives.
• Effective Communication (Written & Oral): Excellent written, oral, and interpersonal communication skills to educate, interact, and build relationships with all levels of professionals. Ability to communicate vision and expectations clearly.
• Active Listening: Applying active listening skills to understand needs and foster positive working relationships.
• Meeting Facilitation: Capable of facilitating meetings effectively, both in-person and virtually.
• Documentation: Generating thorough documentation for initiatives, systems, and processes.

V. Leadership & Project Management Skills:

• Implementation & Training Oversight: Overseeing the implementation and training aspects of Epic implementations
• Prioritization: Defining, capturing, and facilitating the prioritization of enhancement requests and issues.
• Change Leadership: Acting as an agent for change, assisting others in adapting to ongoing changes, and directing changes to existing routines.
• Accountability: Holding oneself and team members accountable for performance, quality, and growth outcomes.
• Initiative: Taking prompt action, going beyond requirements, and seeking to resolve problems without being asked.

In summary, the role requires a unique blend of deep technical knowledge in revenue cycle, strong analytical and problem-solving capabilities, exceptional communication and collaboration skills, and a proactive, results-oriented leadership approach within the healthcare environment.