Manager Environmental Services

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

JOB SUMMARY / PURPOSE

The Environmental Services Manager will provide leadership, direction and management oversight for continuous improvement of the standard EVS operating model within the facility.  Creates a highly equipped and engaged Environmental Services Team using evidence-based techniques, process and mission metrics (KPIs) to ensure we provide a clean safe environment as we help save lives.  Provides staff leadership, making sound business decisions in support of the hospital’s mission and vision. Demonstrates leadership in providing an optimal environment for patient care, safety, service, and value. Manages the day to day operations of the department; ensures a clean safe environment and aesthetics to patients, family, visitors, physicians, nurses and staff as we help save lives.

ESSENTIAL KEY JOB RESPONSIBILITIES

• Completes performance reviews, disciplinary actions, scheduling, employee engagement survey action planning, interviewing, hiring and retention of staff.
• Collaboration with other departments, EOC, IP/IC committees.
• Evaluates and makes recommendations for environmental hygiene maintenance for new floor coverings, wall coverings, furnishings and interior finishes prior to purchase.
• Manages departmental budgets (e.g., capital, projects, supplies, operations). Ensures regulated medical waste is handled, packaged, stored and disposed of in accordance with federal and state regulations, and appropriate documentation is maintained.
• Manages the necessary and required resources for the environmental services department and provides recommendations for staffing levels, products and equipment. Completes all Human Resources responsibilities for interviewing, hiring, managing, staff development, corrective actions and / or staff engagement needs.
• Manages all quality improvement initiatives regarding training, auditing, inspecting, rounding, and making recommendations as needed.
• Collaborates with the EVS director to monitor/validate dashboard metrics to track operations/key performance improvement initiatives (KPIs).
• Promotes a culture of safety, hand hygiene, patient experience, as well as employee engagement and retention. Other Responsibilities
• Utilize ES Optimizer software for writing job responsibilities.
• Manages scheduling and oversees subcontractors and vendors.
• Supervises and/or performs on-call emergency services when/as needed.
• Compose general and technical reports.
• Establishes self as the Subject Matter Expert (SME) within environmental services, regulatory compliance, and training.
• Effectively employs computer programs and mobile devices evidenced by proper log ins, using ES Optimizer software, attaching files, composing appropriate email messages and appropriately using internet browsers or sites.
• Ensures Service Level Agreements (SLAs) are current and up-to-date with all units and departments.
• Takes a customer centered approach when addressing the needs of and interacting with patients, visitors, guests, team members and other health care workers.
• In alignment with Organizational Initiatives, develops/maintains a culture where people want to come to work.
• Employee Engagement – Nurture a culture of healthy well-being with EVS Team.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

• Bachelor’s Degree preferred.
• Required – Minimum 5 years in Environmental Services.
• Required – 1 year in Supervisory level experience managing and scheduling staff.
• Certified Healthcare Environmental Services Professional (CHESP) certification preferred.
• Proficient in MS Office Suite and EVS software systems preferred.
• Ability to clearly and effectively articulate and present information and respond to questions from groups of managers, clients, customers, and the general public.
• Exhibits excellent interpersonal and communication skills and provides a work environment that fosters positive energy, creativity, and teamwork among colleagues across all functional areas.
• Proficient in OSHA, TJC, DOT, CDC Policy and Standard Work development/implementation preferred.

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