Payment Resolution Specialist

Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state  CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.  While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

• Manually process payments and electronically process Electronic Data Interface (EDI) payment files to our billing platforms. Resolve payments that are rejected from electronic posting files. Balance and reconcile posting to payment batches and to deposit.
• Credit balance resolution through audit and analysis.
• Communication with patients, third party payers, coworkers, via phone, and written correspondence to resolve unidentified payments, explanation of benefits and credit balances.
• Prepare bank deposit by encoding and balancing checks, classing funds to appropriate general ledger and deposit categories.
• Process satellite clinic deposit paperwork, class by location enter into cashbook validate receipts and collate.
• Open and sort mail and lockbox items, batch preparation, validate checks, compile for manual posting.
• Scanning, including preparation.

As a part of our organization, we currently offer the following additional benefits:

• Competitive starting wages (DOE) and training to grow within the company
• Paid holidays, vacation and sick time
• Medical/Dental/Vision Insurance plans
• Flexible health spending accounts: DCFSA and FSA
• Health Savings Account - (HSA) for use with the high deductible health plan
• Short and long term disability programs
• Employer paid life insurance
• 401a and 403b retirement programs
• Tuition Assistance for career growth and development
• Bright Horizons programs for additional support with children, pets, dependent adults, and household needs
• Employee Assistance Program (EAP) for you and your family
• Voluntary Protection: Group Accident, Critical Illness, and Identify Theft

• This position requires working knowledge of third-party payer explanation of benefits; a working knowledge of health care billing process; an understanding of CPT-4 and ICD-9 coding; a working knowledge of the coordination of benefits; excellent verbal and written communication skills; proficiency and accuracy in operating a 10-key and a PC including spreadsheet software; strong customer service skills; the ability to audit effectively; strong analytical and problem solving skills, the ability to work with minimum supervision; and the ability to provide cross-training, as well as to be cross-trained. A high school diploma or GED is required for this position.

Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes comprehensive compensation and benefits, continuing education and support, and the opportunity to live in one of the most livable cities in the country, you will find that an opportunity with Team Medicine is one worth taking. Virginia Mason Medical Center, was recognized among the Best Hospitals in Washington state by U.S. News & World Report. Located in Seattle, WA, Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level. You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters - our patients.

We deliver inspired people to do meaningful work.

We are an equal opportunity/affirmative action employer.