Patient Registration Representative

Requisition ID
2025-397651
Department
Patient Registration
Hours / Pay Period
16
Shift
Varies
Standard Hours
Varied shifts and hours
Location
CA-GRASS VALLEY
Posted Pay Range
$26.08 - $31.72 /hour

Overview

Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate and quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure our patients receive the highest standard of health care and have access to important regional resources throughout the system including the Dignity Health Heart & Vascular Institute the Dignity Health Neurological Institute of Northern California and the Dignity Health Cancer Institute of Greater Sacramento. With 765 employees 101 active medical staff and 21 Emergency Department beds Sierra Nevada Memorial Hospital continually implements and upgrades its technology and recruits employees who understand the vital importance of kindness and compassion in the healing process.

One Community. One Mission. One California 

Responsibilities

Position Summary:

 

Employing excellent customer service skills the Patient Registration Representative is responsible for ensuring a
positive patient experience throughout the registration process.
 
Core Duties: 
  • Appropriate patient identification
  • Collecting accurate and thorough patient demographic data
  • Obtaining insurance information and verifying eligibility and benefits
  • Determining and collecting patient financial liability
  • Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance

Qualifications

Requirements:

  • Minimum 1 year of experience working in a hospital Patient Registration department healthcare insurance company revenue cycle vendor and/or other revenue cycle related 2 years preferred
  • Knowledge of charity care programs as well as the various government and non-government programs preferred
  • High School diploma GED or equivalent
  • Thorough understanding of insurance policies and procedures
  • Working knowledge of medical terminology
  • Able to perform basic mathematics for payment calculation
  • Experience in requesting and processing financial payments
  • Intermediate to advanced computer skills

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