Director Care Coordination

Hello humankindness 

Located conveniently in the heart of Phoenix, Arizona, St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services.  Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved.

We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center at St. Joseph's, Ivy Brain Tumor Center, and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s.

U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery.  In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital.

St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies.

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For the health of our community ... we are proud to be a tobacco-free campus.

The Director of Care Coordination (CC) is responsible for the implementation, evaluation and direction of Care Coordination in support of the CommonSpirit Health Care Coordination model. The leader has oversight of clinical resource management, progression of care, discharge planning activities, patient advocacy and clinical social work. In collaboration with the National Market Director Care Coordination, the CC Director develops strategies to achieve departmental and CommonSpirit Health goals and objectives.

This position directs the CC staff to meet or exceed operational performance standards. The Director oversees the implementation of CC policies, procedures and processes; directs and assists with accreditation activities; management of progression of care, addresses psycho-social needs; and, compliance with payer and regulatory requirements to achieve Care Coordination program outcomes and quality metrics.

• Provides strong leadership and direction to the care coordination department, including staff supervision, team building, and performance management.
• Develops, implements, and evaluates care coordination programs and strategies to optimize patient care, resource utilization, and quality outcomes that align with system-wide Care Coordination.
• Ensures that the care coordination department adheres to all relevant healthcare regulations, accreditation standards, and organizational policies.
• Oversees the daily operations of care coordination, including staff supervision, budget management, and resource allocation in alignment with organizational goals.
• Leads improvement groups and collaborates with healthcare providers, insurance companies, and other internal and external stakeholders to coordinate patient care and facilitate communication across the care continuum.
• Monitors and analyzes data related to care coordination activities, patient outcomes, and resource utilization to drive decision-making and improvements.
• Trains and evaluates care coordination staff to ensure they are aware of and implementing system initiatives, possess the skills and knowledge necessary for effective performance and completion of required education.
• Advocates for patients' needs and rights, ensuring they receive appropriate care and support throughout their healthcare journey.
• Maintains effective communication with system, regional, market and care facility leadership, clinical staff, and external stakeholders to facilitate efficient care coordination operations.
• Drives and engages multidisciplinary teams and committees to address complex patient care issues and develop integrated plans of care.
• Ensures and monitors the established goals and key performance indicators (KPIs) to drive continuous improvement.
• Collaborates with Utilization Management Hub leaders on trends and opportunities, ensuring action plans are developed to address identified gaps.
• Directs recruitment, performance management, coaching, mentoring, training and development of care coordination staff and leaders.

Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000.

Education and Experience:

Minimum:

• Bachelor's Degree in Nursing (e.g. BSN) or Masters in Social Work or equivalent education and experience 
• Minimum of 5 years of clinical care coordination experience, (Utilization Management, Denial Management, Case
  Management, Care Coordination) or 5 years of progressively responsible healthcare management experience 
• Extensive operational experience, program planning, implementation, staff development, and needs assessment in
  healthcare environment 
• Comprehensive knowledge of care coordination and discharge planning 
• Actively work within electronic health record (Epic, Cerner, Meditech, and/or Paragon)
• Understand how utilization management and care coordination programs integrate
  

Preferred:

• Master's degree in Nursing, Health Care Administration or related clinical field 
• Experience with data analytics related to include cost containment, over/under utilization assessment and clinical
  outcomes

Licensure:

• Current AZ unrestricted Registered Nurse (RN) license or LCSW license 
• National certification in either of the following: CCM (Certified Case Manager), ACM (Accredited Case Manager) required or
  within 2 years upon hire