Clinic Receptionist

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

• Greets and directs the clients and other visitors in a prompt and courteous manner.  Utilizes skills to assure satisfied clients.
• Notifies the providers of client’s arrival.  Monitors waiting time to ensure the client is seen within 15 minutes of the scheduled appointment time. 
• Communicates a professional attitude with clients, visitors and other hospital personnel using language and materials based on the consideration of the client’s age, cognitive/physical abilities and/or developmental needs.  Assures confidentiality of patient and other hospital information.
• Effectively triage telephone calls and prioritize the needs of the caller.
• Identify individuals calling in crisis situations and expeditiously connect caller to appropriate clinical personnel.
• Recognize the vulnerability of individuals seeking information and consistently demonstrate respectful, sensitive, friendly, professional customer service.
• Apply knowledge of CHI Health levels of care and managed care contracts to facilitate appropriate referrals for individuals inside and outside the CHI Health system.
• Maintains strict confidentiality of all client information.

QUALIFICATIONS:

Experience

Previous experience in a medical setting preferred.

Education

High school graduate or equivalent with specialized training in typing, transcription, medical terminology and record keeping is preferred.  Equivalent education/experience will be considered.