Patient Access Specialist I

Franciscan Medical Group as part of Virginia Mason Franciscan Health is currently looking for a full-time Patient Access Specialist I for the fast-paced Franciscan Patient Access team in Tacoma. Flexible work schedule with excellent opportunity for growth. Monday-Friday 9:30am-6:00pm with occasional weekends required. Ability to work remotely after successfully completing training and meeting productivity requirements.

 Job Summary:

This job is responsible for performing general patient access duties in a centralized call center environment in accordance with established standards and procedures. An incumbent answers incoming phone calls and assists patients with registration scheduling insurance and medication refill needs for all providers within an assigned specific specialty. Work is instrumental in promoting positive outcomes for providers clinic staff and patients.

Work includes: 1) verifying demographics and registering patients in Epic; 2) obtaining and verifying insurance coverage; 3) scheduling patient appointments and 4) promoting MyChart activation. An incumbent may also schedule for special projects (e.g. Healthgrades; Seven Corners virtual visits etc.) as assigned.

An incumbent demonstrates full competency in the nuanced scheduling for all providers within the assigned specialty requiring significant attention to detail capacity for remembering/applying multiple guidelines and the ability to troubleshoot/problem-solve independently within established parameters. Employee productivity is measured and results shared on a scheduled basis to assure continued expertise and competency in meeting established standards. 

Work requires knowledge of patient registration and insurance verification processes privacy/confidentiality standards as well as knowledge of medical terminology and the ability to utilize all available resources/tools to problem-solve in a timely efficient and effective manner. An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral/escalation to management. Strong customer service skills are also necessary. 

Education/Work Experience:

• One year of customer service work experience is required. Healthcare environment experience is preferred.