Associate Systems Engineer

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

• Manage and maintain MDM platforms, ensuring consistent performance across iOS, MacOS, VR and Android devices.
• Support the deployment, configuration, and management of mobile devices using industry-standard MDM tools.
• Administer and optimize Imprivata Mobile Access Management (Ground Control) 
• Troubleshoot and resolve MDM-related issues for iOS, MacOS, and Android platforms, as well as issues related to Imprivata technologies.
• Collaborate with internal teams to develop and implement device management and access policies and procedures.
• Exercises judgment within well-defined procedures to solve moderately complex problems with a limited number of variables.
• Stay up-to-date with the latest advancements and best practices in MDM, iOS, MacOS, Android, and Imprivata technologies.
• Has a solid foundation of knowledge and skill sets for supported platforms/products and environments.
• Has limited project assignments that are small in scope and low in complexity.
• Monitor and analyze device and access system performance, providing regular reports and recommendations for improvement.
• Provides exceptional customer service to CommonSpirit end users, Business Stakeholders and other members of CommonSpirit IT.
• Perform daily production support activities.
• Participate in team on-call rotations.
• Initiate change management requests and adhere to the CommonSpirit IT CM process.
• Remote eligible.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

• BA or BS in Computer Science, Technology, or Business discipline or equivalent experience is required.
• 1-2 years of professional experience in an IT technical or infrastructure field is required
• Good analytical and troubleshooting skills desired.
• Strong written and oral communication skills desired.
• 3+ years of experience with managing mobile devices using a MDM solution preferably Workspace ONE
• 1 + years of experience proficiency with Apple iOS/MacOS troubleshooting technologies.
• 1+ years of experience with application deployment using MDM
• 1 + years of experience working in a large complex healthcare setting environment.
• 1 + years of experience with supporting Imprivata Mobile Access Management
• 1 + year of experience with ITIL ticketing system.