Performance Manager

Hello humankindness 

Located conveniently in the heart of Phoenix, Arizona, St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services.  Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved.

We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center at St. Joseph's, Ivy Brain Tumor Center, and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s.

U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery.  In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital.

St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies.  Look for us on Facebook and follow us on Twitter.

The Performance Management Manager assists in the establishment of operational performance metrics and the monitoring of key performance indicators to evaluate efficiency, effectiveness, cost, etc. Institutes policies and procedures that ensure that process changes are sustained. Collaborates with Operational Leaders to include Market and Hospital Presidents, CFOs, and other senior leadership.  

• Serves as a project facilitator/manager and technical resource for teams working on major performance improvement efforts. Ensures that all new processes comply with established policies, procedures, and regulations. Collaborates with Quality Management and Patient Safety, Risk Management, and other functions to identify clinical quality and patient safety opportunities for process improvement efforts.
• Applies appropriate change management methods to promote implementation of change. Facilitates organizational change by helping to prepare personnel to accept and actively participate in new changes, through communication, coaching, and educational workshops.
• Utilizes Implementation Science skills to ensure successful implementation and outcomes related to key metrics as well as implements a control plan with process owners to monitor and maintain improvements.
• Identifies and works to remove barriers that slow or prevent the successful attainment of process improvements. Identifies project risks in a timely manner, and escalates risks as needed to project sponsors to ensure that projects remain timely.
• Provides project status updates, feedback, and appropriate reporting on selected projects through a project tracking system and management/project reviews. Documents the results and value of projects, and submit other documentation as may be required.
• Works with Performance Excellence team, Leadership, and others to maximize potential improvement efforts and understanding of opportunities, as well as to identify, share, and leverage best practices with organizational stakeholders across the Region.
• In partnership with Performance Excellence staff across the Region, implements communication and education/training plans to facilitate the dissemination of knowledge of process improvement and systems thinking strategies, tools, and best practices. Provides expertise in successfully applying process improvement methodologies such as Lean, Six Sigma, PDSA/PDCA, etc.
• Actively pursues the identification of opportunities for process improvement, increased efficiency, and financial improvement opportunities.
• Maintains up-to-date Process Improvement knowledge and skills as related to healthcare.
• Works independently on large scale strategic initiative projects across the region.
• Researches and recommends Process Improvement skills, techniques, and training opportunities for the.development of the Performance Excellence Team.

Important note: 25% to 50% overnight travel within CommonSpirit Health's Central Region is required.

Minimum Education and Experience:

• Bachelor’s degree in industrial engineering, health systems engineering, healthcare administration, organizational development, a health-related profession, or a similar field of study.

Minimum Knowledge, Skills, Abilities and Training:

• Strong analytical base.
• Training in Lean, Lean Six Sigma, or similar improvement.methodologies, as typically associated with certification in one or more.of those methodologies.
• Basic analytical skills necessary for the evaluation of systems and changes and preparation of a variety of reports and analyses. Must also
  possess a level of analytical ability to problem-solve, evaluate, plan, and direct process improvement projects and benchmarking activities for all
  clinical and non-clinical departments.
• Basic interpersonal skills necessary to build effective relationships and to adequately explore complex/sensitive situations with executive management, department management, line staff, physicians, and regulatory agencies when planning and evaluating work flows, policies/procedures, and systems, as well as the ability to explain, teach, and present the related issues to these groups.
• Computer proficiency with the Google Suite of products to include Sheets, Docs, and Slides.

Preferred Education and Experience:

• Master’s degree.
• 5 years experience in Lean or Lean Six Sigma deployment.
• 7 years of progressively more responsible experience in industrial engineering, quality/process improvement, or business, and experience in managing multiple, concurrent projects.

We offer great benefits to support you and your family, including:

• Medical/Dental/Vision Insurance (no premium option for employee benefits)
• Flexible spending accounts
• Matching 401(k) retirement program
• Fully Funded Pension Plan
• Paid Time Off (PTO)
• Tuition Reimbursement
• Mental Health Benefit
• Employee Life Insurance
• Relocation assistance if applicable
• Dignity Health now offers an Education Benefit program for benefit-eligible employees in Arizona. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000.  Join our team at Dignity Health to take advantage of this amazing opportunity!