Caterer Assistant

At CHI Health Mercy Council Bluffs patients are at the heart of our care. Our campus is designed to heal the body mind and spirit of every person in a more comfortable less stressful hospital environment. Our full range of medical services include a new pavilion featuring enhancements in heart and vascular care surgery maternity cancer care and diagnostic imaging.

• Visits patients to confirm daily menu selection, all patient food and diet related needs. Communicates diet-related needs to clinical team members.
• Accurately completes patient tray process: menu selections, tray assembly, tray delivery to patients and pickup as assigned, special request and off-time meal deliveries.  
• Transports ReTherm cart (and/or room service transport cart) to and from the Food and Nutrition department, patient rooms and various hospital locations.  
• Works cooperatively with team members, patients, and patient unit staff; coordinating customer services.
• Ensures Patient Satisfaction score for the department is met.
• Ensures accurate and timely processing of patient information from written and verbal communication. Communicates appropriately to the diet office staff.  
• Promotes customer satisfaction by courteous, confidential service. Resolves all customer requests in a timely manner.  Conducts Hospitality Rounds following each meal.  Provides caring and responsive service to patients on a daily basis.    
• Inventories, gathers, and delivers floor stock to units as designed by each facility.

Preferred:
-Minimum of 1 year of direct patient care in a hospital setting and/or 1
year minimum in food service.
-Knowledge equivalent to a high school education.