Clinic Receptionist

For more than 50 years the mission of CHI Health Missouri Valley has been to nurture and enhance the quality of life for residents of Harrison County in Iowa. As a community hospital its ongoing commitment is to keep residents in good health. Through the years CHI Health Missouri Valley has strived to improve the health status of southwest Iowa residents – children teens adults senior citizens friends and neighbors. CHI Health Missouri Valley is proud to offer health care services – close to home – within this community.

JOB SUMMARY / PURPOSE 

The Clinic Receptionist is under the direction of the clinic manager/administrator. The Clinic Receptionist performs a variety of business office and reception duties accurately and with minimal supervision. These responsibilities include, but are not limited to: answering and routing phone calls in accordance with practice policies; scheduling patient appointments; greeting and registering patients; collecting, verifying and updating patient demographic, copays, and insurance information; and general administrative support duties. 

ESSENTIAL KEY JOB RESPONSIBILITIES 

1. Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. 
2. Answer phone calls and direct them appropriately. 
3. Schedule appointments according to office guidelines. 
4. Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts. 
5. Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. 
6. Prepare charts for patient appointments making sure all necessary information is complete. 
7. Conduct all functions associated with patient check-out including collecting patient responsibility payments and scheduling follow-up appointments. 
8. Perform duties involving record filing, retrieval, and assisting with the filing of registration documentation in electronic medical records. 
9. Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment. 
10. Follow up with patients regarding the No Show Guidelines and send out appropriate communications. 
11. Manage the flow of interdepartmental, outgoing, and incoming mail. 
12. Support office supply ordering and inventory procedures as needed. 
13. Notify appropriate clinical staff of each patient’s arrival and assure that patients are informed of any appointment delays 
14. Perform cash drawer reconciliation. 
15. Perform other duties as assigned by management. 

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Required Minimum Knowledge, Skills, Abilities and Training 

• One year of customer service experience, clerical, or business-related experience.