Revenue Cycle Onboarding Specialist

Hello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 400 providers and 1200 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic research and leadership roles.DHMG is also heavily involved in preparing tomorrows healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs. Clinical services are complemented with translational and bench research to augment medical education for residents and students. The mission of Dignity Health Medical Group is consistent with Dignity Healths mission and St. Josephs guiding principles with a focus on innovative clinical care and the pursuit of excellence through scholarly activities. As part of the Dignity Health hospital system DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised.Look for us on Facebook and follow us on Twitter.For the health of our community ... we are proud to announce that we are a tobacco-free campus

**MUST RESIDE IN ARIZONA

The Revenue Cycle Onboarding Specialist is responsible for the successful onboarding and initial education of new revenue cycle employees. This role focuses on providing hands-on, workflow-specific instruction to ensure new employees quickly become proficient in their roles and contribute effectively to the team. The educator will utilize a variety of training methods, including shadowing, simulations, and guided practice, to equip new employees with the skills and knowledge necessary to navigate revenue cycle systems, processes, and workflows. This position requires a strong understanding of revenue cycle operations, excellent communication and coaching skills, and a passion for helping new employees become successful members of the Revenue Cycle Team.

• Onboarding Training Delivery:
• Request equipment and verify programs are loaded prior to training to ensure a smooth onboarding process.
• Create Access Requests based on roles.
• Deliver structured onboarding education to new revenue cycle employees, covering essential workflows, systems, and processes.
• Assist in accessing payer portals and understanding of the related sites.
• Provide hands-on training and guided practice to ensure new hires develop proficiency in their specific roles.
• Utilize a variety of training methods, including shadowing, simulations, role-playing, and job aids, to cater to different learning styles.
• Guide new hires through the initial stages of their job responsibilities, providing support and feedback as needed.
• Monitor new hire performance during the onboarding period and identify areas where additional education or support is required.
• Workflow Expertise and Training Material Development:
• Maintain a deep understanding of revenue cycle workflows, systems, and processes.
• Collaborate with subject matter experts (SMEs) to develop and update training materials, including job aids, checklists, and process documentation.
• Create realistic training examples to prepare new hires for real-world situations.
• Ensure that training materials are aligned with current policies, procedures, and regulatory requirements.

MINIMUM

High School diploma or equivalent

Minimum of 2-3 years of experience in revenue cycle operations in a healthcare setting
Strong understanding of revenue cycle workflows, systems, and processes

PREFERRED

Associate’s or Bachelor’s degree in healthcare administration, business administration, or a related field 
Certified Professional Biller (CPB) through AAPC

Excellent communication, interpersonal, and coaching skills.
Experience in training, coaching, or mentoring 

Ability to explain complex concepts in a clear and concise manner.
Ability to provide constructive feedback and support to new employees.
Proficiency in Google applications.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Ability to prioritize tasks and manage multiple projects simultaneously.
Strong attention to detail and accuracy.
Knowledge of healthcare regulations, coding guidelines, and payer requirements (depending on the specific revenue cycle area)