Patient Account Representative

Bakersfield Memorial Hospital includes 385 general acute beds, 48 licensed critical care beds, 13 state-of-the-art surgical suites, and a full-service Emergency Department with an Accredited Chest Pain Center and Nationally Certified Stroke Center. In addition, we offer a beautiful Family Care and Birthing Center, the Lauren Small Children's Center including the area's only Pediatric Intensive Care Unit, Family Care Center, a Level II NICU, the Sarvanand Heart, and Brain Center with Kern County's first Bi-Plane Interventional Suite, the Center for Wound Care and Hyperbarics, and many more services. Memorial Hospital is a Children’s Miracle Network Hospital and is home to the Bakersfield Ronald McDonald House. Memorial Hospital is a member of Dignity Health and is a trusted community partner, serving residents of Bakersfield and Kern County with quality, compassionate care since 1956. Click here to learn more about Bakersfield Memorial Hospital.

One Community. One Mission. One California 

The Patient Account Representative is responsible to manage the billing and collections related tasks associated to patient accounts for hospital and clinic facilities. The primary purpose of this position is to perform timely and accurate billing and/or collections to patients insurance carrier; these carriers may include Commercial Managed Care Government and/or Third-Party carriers. This role performs follow-up activities to ensure accounts are processed and paid accurately billed/appealed timely and to ensure other necessary actions are completed to resolve open AR balances including credit balances. May perform other duties as assigned which include; communicating with internal departments insurance payers patients and other healthcare providers training AR projects and participating in training classes and other meetings related to Patient Financial Services in general.

Minimum Requirements:

• 1+ years’ experience with billing collections and/or Revenue Cycle operations in an acute care or ambulatory setting
• High school graduate or equivalent is required
• Knowledge of Government and/or Non-Government billing and collections regulations
• Knowledge of claim submission claims follow-up appeals process and medical and billing terminology

Special Skills:

• Experience in medical billing and collections in a clinical setting
• Strong understanding of calculations and medical terminology
• Ability to use computer and Windows PC applications which includes strong keyboard and navigation skills
• Knowledge in Microsoft Word Excel and Outlook
• Typing Speed 40 WPM
• Ten Key – 8000 key strokes per hour
• Phone and Customer Service Etiquette
• Ability to work within a team environment
• Proficient to multi-task research and troubleshoot billing and or payer issues
• Must be detailed oriented and have excellent analytical skills
• Must have excellent verbal and written skills