Patient Flow Coordinator

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

The Patient Flow Coordinator coordinates and facilitates the non-clinical activities of the patient care area through acting as a liaison with the nurse, physician, and ancillary staff enabling them to focus on quality care and patient satisfaction.

• Coordinates unit by greeting patients and visitors, triaging phone calls, maintaining current information on locator boards; communicates scheduled tests and procedures for patients.
• Processes patients’ charts upon admission and discharge.
• May assist with medication reconciliation upon admission.
• May process medication calendars and micromedix for discharge portfolios.
• Coordinates and maintains nursing unit supplies; monitors patient confidentiality; maintains a hazard-free work environment.
• As appropriate, responds to patient/visitor requests and complaints; escalates requests/complaints to the appropriate staff as necessary.
• Ensures correct patient type and accommodation codes on daily basis on all patients.
• Assists MSW with patient handoff to outside facilities upon discharge, including processing of information to receiving facility.
• Assists with patient care/bed placement assignments.
• Assists Unit Manager with clerical responsibilities.

We deliver inspired people to do meaningful work.

We require:

• High school diploma, or GED.
• Two years customer service experience, preferably in a healthcare setting.
• CPR certification required.

Preferred:

• Working knowledge of medical terminology
• Excellent customer service skills
• An understanding of diagnostic tests, coding, procedures, and preparation.
• Demonstrated time management, organizational and problem solving skills
• Strong interpersonal skills; excellent verbal and written communication skills; strong computer skills

We are an equal opportunity/affirmative action employer.