Outreach Patient Navigator

St. Joseph's Medical Center is a member of Dignity Health. The word dignity perfectly defines what our organization stands for showing respect for all people by providing excellent care. St. Joseph's Medical Center was founded in 1899 under the direction of the Dominican Sisters of San Rafael and is a not-for-profit, fully-accredited regional hospital with 395 beds, a physician staff of over 400 and more than 2400 employees. Specializing in cardiovascular care, comprehensive cancer services, and women and children's services, including neonatal intensive care, St. Joseph's is the largest hospital, as well as the largest private employer, in Stockton, California. Nationally recognized as a quality leader, St. Joseph's is consistently chosen as the most preferred hospital by local consumers.

One Community. One Mission. One California 

Job Summary:

The priority goal for the FOCUS (Frontlines of Communities in the United States) Patient Navigator is to provide linkage to care for patients diagnosed with Human Immunodeficiency Virus (HIV) Syphilis Hepatitis B (HBV) and/or Hepatitis C (HCV) where they can receive appropriate levels of care with the desired outcome being improved health and quality of life for designated patient populations. The navigator will promote patient informed decision making and identify/minimize socioeconomic environmental and circumstantial issues that bar access to care and hinder compliance with treatment.

He/she will coordinate care plan adherence activities such as appointment reminders arranging transportation and coordinating the referral process between St. Josephs Medical Center (SJMC) community health centers/primary care clinics and social supportive resources. The process involves a high level of interaction with SJMC staff patients and community health providers to determine optimal care needs and settings and transfer relevant patient health data via a secure web-based system and maintain patient documentation on every patient contact as well as necessary follow-up to ensure continuity of care. This individual must have excellent communication skills including the ability to communicate sensitive issues including sexuality drug use and physical and mental health. This position requires the full understanding and active participation in fulfilling the Mission of the Organization. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support the Organizations strategic plan and the community benefit goals. Must be flexible to meet ongoing business changes of the organizational environment and community need. Performs other duties as assigned or required.

Minimum Experience:

• At least two years experience in health care social service setting including any experience conducting community outreach case management or patient focused services.

Education:

• Accredited AA Degree with emphasis in social services psychology or related health field.
• Equivalent combination of experience and education will be accepted.

Special Skills:

• Must have strong knowledge of community resources in San Joaquin County and surrounding areas and be familiar with community based health care delivery.
• Demonstrates excellent communications skills and interpersonal relationships.
• Ability to collaborate and facilitate interdisciplinary team communications.
• Demonstrate flexibility and ability to manage multiple complex situations
• Strong computer literacy skills with Microsoft Office applications authorization systems and spreadsheets. Knowledge of HIPAA Guidelines including the PHI privacy requirements.

Training:

• Familiarity and working knowledge of Medical and other public programs.
• Knowledge in providing application assistance for Medi-Cal, Covered California and other public benefit programs.