Environmental Services Supervisor

CHI Memorial, a member of CommonSpirit, is an award-winning, not-for-profit, faith-based health care organization dedicated to the healing ministry of Jesus Christ. Founded by the Sisters of Charity of Nazareth, we offer a comprehensive continuum of care, from preventative and primary care to acute hospital services specializing in cancer, cardiac, neuroscience, stroke, and orthopedic services. Our commitment to excellence has earned us top prestigious recognition repeatedly from U.S. News and World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and most recently as one of the Best Places to Work in Tennessee. We are proud to serve Southeast Tennessee and Northwest Georgia with the expertise of 4,700 employees and nearly 500 affiliated physicians.

Click here to learn more about working in Environmental Services at CommonSpirit Health.

The Environmental Services Supervisor will provide day-to-day supervision for the EVS department under guidance of Director and/or Manager; ensures a consistently high level of environmental hygiene and aesthetics to patients, visitors and staff.  This position also is responsible for daily oversight of regulatory standards, financial stewardship of department operations and collaboration with other management team members to support the department in its daily functions. Trains and develops a highly equipped and engaged Environmental Services Team using evidence-based techniques, process and mission metrics (KPIs) to ensure we provide a clean safe environment as we help save lives. Provides supervision of staff, making sound business decisions in support of the hospital’s mission, vision and values. Demonstrates supervision in providing an optimal environment for patient care, safety, service, and value. Supervises the day to day operations of the department; ensures a clean safe environment and aesthetics to patients, family, visitors, physicians, nurses and staff as we help save lives.

• One-on-one training and development of EVS staff.
• Supervises the necessary resources needed for the Environmental Services department under their control and makes recommendations to hiring, promoting and annual staff performance reviews.
• Supervises a waste program that separates, packages and disposes of all waste according to all regulations
• Performs quality improvement initiatives under direction of EVS manager/director. Conducts rounding activities to ensure environmental hygiene in all areas assigned.  Prepares necessary reporting to manager(s) and document results.
• Conducts ES Survey required reports. E.G. Standard work audits, Direct Observations, Fluorescent Marker, Clean Trace ATP.  
• Supervises the bed tracking system and ensure EVS response times are achieved. Prepare reports to document results, collaborating with the EVS manager to develop improvement activities.
• Demonstrates working knowledge of the cleaning and disinfection principles and requirements, proper chemical, equipment usage, and labor requirements for maintenance of furniture, furnishings, interior finishes for all areas of responsibility.
• Provides oversight of inventories, usage data, and ordering of consumable supplies and equipment repairs
• Prepares work and time schedules, under the direction of the Manager/Director, coordinating vacation and holiday time and reviewing daily adjustments in the work schedule. 
• Promotes and supervises a culture of safety, hand hygiene, patient experience, as well as employee engagement and retention. 
• Supervises the work of subcontractors and/or EVS suppliers for the department as needed.
• Adheres to all organizational safety, risk management, and infection control and prevention standards. Promotes a culture of patient safety through observation and education.
• Coaches team members on the chain of infection and the core principles of the transmission of infectious pathogens.
• Responds to emergency calls and multiple priorities as needed to coordinate staffing changes and minimize disruption.
• Conduct patient and staff interviews to evaluate service levels and promote positive public relations.  Actively participates and contributes to efforts to improve patient experience and cleanliness scores and key departmental performance metrics.
• Controls expenditures within sphere of approved budget objectives.  Take corrective action when variances affect budget.
• In alignment with Organizational Initiatives, develops/maintains a culture where people want to come to work.
• Employee Engagement – Nurture a culture of healthy well-being with EVS Team. 

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Required Education and Experience:

• High School diploma or equivalent. preferred
• At least three (3) months’ experience in Environmental Services or
  related field

Required Minimum Knowledge, Skills, & Abilities:

• Strong written and verbal communication skills and the ability to communicate effectively with all levels of team members and management.
• Strong working knowledge of MS Office Suite, MS Project, PM software, and EVS software systems preferred.
• Experience with typical EVS equipment/machinery
• Demonstrates strong working knowledge of the principles of environmental infection prevention and control.
• Demonstrates strong working knowledge of OSHA, TJC, DOT, CDC Policy and Standard Work development/implementation.