Clinic Receptionist

CHI Health, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, includes 150+ clinics delivering quality care to patients across Nebraska and southeast Iowa. Our full-service network provides a variety of Primary Care & Priority Care Services, including Family, Internal, Geriatric, and Pediatric Medicine, in addition to several specialties to deliver custom care based on the unique needs of our patients.

In healthcare, we all agree that support is a must in order to be successful. This position will support our healthcare teams by ensuring they have everything they need in order to care for our patients. They also play a huge role in a patient’s experience and prep when they visit any of our clinics. We couldn’t do it without you! If you have a passion for supporting others and enhancing patient experience, we want to talk to you.

Under direct supervision, a Receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.
Additional responsibilities for this health care role include:

Perform patient check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.
• Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
• Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
• Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
• Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.
• Perform other duties as assigned.

Location: 70th and A Street, Women's Clinic

We want you to be confident in your choice to join our CHI Health.. It’s important that you enjoy working with all patient populations and understanding your role's administrative and clinical accountabilities. You must be comfortable leveraging technology, thorough inpatient care coordination, and self-assured in your clinical knowledge and abilities. 

You are open to learning new skills and appreciate perspectives differing from your own. You have genuine compassion for your patients’ well-being and understand you play a role in helping patients feel at ease in the physician’s office. You also have the patience to explain the provider’s instructions to patients when they have questions or confusion about their care. 

• High school diploma or equivalent required
• Knowledge of insurance authorization/billing requirements.  Demonstrate strong customer service and communication skills.  Organizational and time management skills.  Proficient computer skills.  Knowledge of clinic procedures and regulatory requirements.  Possess a strong work ethic and a high level of professionalism.  A team player who handles multiple projects simultaneously in a fast paced environment. 

Join us at Catholic Health Initiatives, and become a part of our faith-based health system.

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