POS/Scheduler

Dignity Health Woodland Memorial Hospital is Yolo County’s largest health care provider serving the community since 1905. Woodland Memorial Hospital is a 108-bed acute care facility offering a comprehensive range of health care services in Yolo County including inpatient and outpatient surgical services, a family birth center/labor and delivery, emergency services, home health services, palliative care, inpatient mental health care, primary stroke care and cancer care services. With strong ties to our community, we believe in providing compassionate, high-quality health care to you and your family close to home. Woodland Memorial Hospital is part of Dignity Health, one of the nation’s largest healthcare systems. For more information please visit our website here at www.dignityhealth.org/woodland.

One Community. One Mission. One California 

Position Summary:

The incumbent serves in both roles as Point of Service and Scheduler.

Core Duties and Accountabilities:

• Greet and assist patients using AIDET principles with general questions related to their coverage; and office protocol
• Verify and update patient demographics and insurance data on-line. Register new patients as necessary
• Collect and accurately post receivables and balance daily deposit
• Schedule, cancel, reschedule, and coordinate patient appointments using the IDX system
• Create, assign and work tasks in electronic medical records system
• Collect patient data as required 

Minimum Qualifications:

• High school diploma (or equivalent) required
• Ability to type a minimum of 35 words per minute required
• Ability to pass a clerical and 10-key test required
• General computer experience required
• Experience with Windows-based operating systems required
• Requires:
• Ability to apply good judgment in a variety of confidential and sensitive situations
• Ability to communicate and interact effectively,accurately and professionally with internal and external customers using AIDET principles
• Ability to work independently with minimum supervision, using time wisely
• Ability to take instruction and follow established procedures
• Ability to work under conditions that are ever changing with frequent interruptions, and flexible hours
• Ability to maintain timely, accurate, legible and complete records

Preferred Qualifications:

• One (1) year of experience in a medical office practice, including business and scheduling functions, preferred
• Knowledge of insurance and billing preferred
• Experience with IDX systems preferred
• Experience with 10-key adding machine/calculator preferred
• Working knowledge of the fundamentals of business communications and medical terminology preferred

***This position is represented by Service Employees International Union, Local 250, and is covered by the terms and conditions of the applicable collective bargaining agreement.***