Sr IDX Training and Quality Analyst

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Position Summary:

Under direction of the department leadership, the Senior IDX Training and Quality Analyst is responsible for delivering effective end user training and support, using existing training materials and procedures to all end users of the IDX Practice Management System. The Senior IDX Training and Quality Analyst will round with IDX users throughout the organization to independently offer immediate on the job support during IDX user’s day to day duties, during clinic expansions/moves, and during the roll out of new or updated features of the system. This position will identify training needs within the organization and developing training programs to meet those needs. This Senior IDX Training and Quality Analyst will identifies ways to improve education/training plans.

In addition to the previously listed job details the Senior IDX Training and Quality Analyst mentors and provides training to the IDX Training and Quality Analysts.

This position proactively manages the more complex training processes and determines best practices to support the continuing knowledge growth of IDX system users. The Senior IDX Training and Quality Analyst acts as a backup manager in manager’s absence and serves as a role model to the Training and Documentation Specialist and the IDX Training and Quality Analysts. This position will perform other duties as assigned.

Minimum Qualifications:

- 3 years of front office, lead experience in a healthcare setting.
- 2 years of experience working with IDX practice management software.
- 3 years experience providing training and guidance in a healthcare setting. Ability to develop, design, and deliver course content for both instructor-led and online learning courses. Excellent verbal and written skills required.
- 2 year college degree or equivalent work experience required
- Computer literacy and competency, including the use of word processing, databases, email, and Learning Management Systems.
- Ability to support go-lives of system components as necessary.
- Excellent communication and team-building skills.
- Ability to work independently as well as in a collaborative environment.
- Ability to use discretion and independent judgement for more than 50% of their duties

Preferred Qualifications:

- 5 years of experience in a healthcare environment working with IDX practice management software preferred.
- 5 years of front office, lead experience in a healthcare setting preferred.
- 5 years experience providing training and guidance in a healthcare setting preferred.
- 4 year college degree or equivalent work experience preferred.
- Physician practice/medical office experience preferred.